Cluster Optometrist

Responsibility

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores
• Act as a Mentor and Coach to Fresher Optometrists
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example
• To welcome new talent from the market, conduct interviews and on board
• Identify and Train the Store staff to help them achieve their goals
• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team
• Participate in regional, departmental, executive, operational meeting as appropriate
• Maintain documentation and Report daily to PS regional manager on store visit summary

Non-negotiable

• Ensuring high standards of accurate eye tests for every customer across all stores
• Highest standards in the clinic by ensuring clinic hygiene and instrument calibration as per defined SOP (Internal audit)

Customer Service:

• Close every technical Detractor, Returns & Escalation through a detailed RCA
• Ensuring a high density of top raters optometrists in all stores measured via Quality Scorecard
• Ensure you solve customer-related issues that may lead to potential escalation

Operational expertise:

• Periodically working as store optometrist as per business requirement
• Recommend the right talent in the right store to AOMs.
• All clinic equipment should be in working condition- AR/Lensometer/ Chair unit / Dispensing tools /Demos
• Ensure all pending points are closed during the store visit
• Drive operational balance score: all stores should be above 90%: such as Locus compliance, Tango compliance, Internal and Mystery audit scores.

People Management :

• Managing attrition, team motivation & culture
• Ensure the hiring of optometrists by arranging referrals, leads, and campus drives
• Conducting chair tests for new optometrists to support the recruitment team
• The performance management system needs to drive- to ensure good performers is recognized and bottom performance is coached/trained
• People development by regular intervention & check-in during the Uprise and Upscale program
• To conduct unbiased sign-off for all newly hired optometrists before handing over to the business