Job Description
Cluster Lead
Integrated Facilities Management
Leading Global Technology Company
Here in [ India ], we manage [ 4.8 M space ] across [19 offices ].
Our client's mission to build data in such a way that it can be seen in a new way and create endless opportunities
The Asia Pacific region is an important part of our client's success: occupying 19 offices across 1 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.
Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client's way of working and thinking.
What this job involves:
Ensuring client satisfaction
Working with the support of your account lead, you will manage your onsite team providing consistent leadership and coordination achieving country and regional initiatives and deliverables. Manage site operations, helpdesk and workplace operations. You will work closely with the client's facilities management team in your country and be the main point delivering outstanding service. Through active collaboration with your team you will ensure the success of all facilities management services including all operations, events coordination, building and technical services, risk mitigation, financial management, plus team and vendor performance. At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you.
Strategic Planning
Supported by your Hub Lead, you'll prepare business strategies for your country and ensure their success. Maintaining a consistent focus on data integrity and timely delivery against targets will be a key focus of this role. Forecasting and accurately projecting against exponential growth, on this high volume client account will be key to your success.
Meeting the clients facilities needs
You'll be responsible for working closely with the client to understand their current needs and anticipate future requirements. Your planning and stakeholder management skills will be vital in this role, you will be a key decision making in the procurement and management of vendors and services.
Making everyone safe and risk-free
How much value do you place on workplace safety If it's as important to you and it is to us, you'll be a strong fit for the job. In this role, you will protect everyone's health and safety by maintaining effective and efficient workplace safety procedures. Your onsite team will be the first line of defence against risks. As such, you will help implement and manage risk management programs minimising operational impact of unexpected events. You'll also ensure your team follows escalation and incident reporting procedures and comply with all relevant policies and guidelines.
Risk management
Monitoring adherence against policies, procedures and applicable laws will be your responsibility along with compliance against health & safety standards and environmental regulations. Your team will be able to rely on your guidance and support during standard operations, in addition to power shutdowns, evacuations, space planning, moves and vendor management. You'll instill a risk-conscious culture within your team to ensure swift risk identification and immediate mitigation besides maintaining regular updates and reporting as per the applicable procedures.
Sound like you To apply, you'll need to be:
Knowledgeable & confident
To fit into the role, you must have at least [ 7+ ] years of relevant experience in facility or property management, preferably within a fast paced and high volume MNC environment. You will have exceptionally high standards and be skilled in relationship management, with strong analytical and presentation skills, as well as financial acumen, you will be equipped with some of the essentials for the job. You should be goal-oriented and possess the ability and confidence to make tough decisions to resolve problems or improve operations.
Team player
JLL's unmatched excellence is only made possible by teamwork, a core value you will possess. In this exciting and dynamic environment, we expect you to lead from the front and support your team in achieving all targets. Likewise, you must have a proven track record of flawless execution against regional goals, all while following company standards and procedures. Ensuring that the team practices our I am JLL core behaviour while under your leadership. Passionate about guiding and mentoring your team members, you realise that their success is your success.
Team leader
Do you consider yourself a natural leader Can you be a role model for others These skills will become an asset because you'll work as an ambassador of JLL's code of ethics. Leading by example, with consistent improvements, you'll set objectives and measurable goals for others. You'll create a conducive environment empowering your team to ensure superior service delivery, excellence and personal growth. You'll be skilled in managing team members remotely and effectively. You'll enjoy working within a diverse and inclusive team, experience of managing over/approx 3 - 8 team members would be a strong advantage in this role with the ability to develop strong relationships and rapport with people from all backgrounds.
Communication expert
How do you rate your communication skills Can you effectively convey your vision, strategy and plan to the client and motivate your team to achieve the desired results This interpersonal skill will help you manage and negotiate vendors, source act upon client feedback, while mitigating risks and setting examples through your actions.
Client focused enthusiast
Can you lead by example and develop your team to achieve maximum client satisfaction levels Are you able to encourage cooperation and performance excellence A yes means you can function as a coach ensuring high morale and work ethic in the team, as well as continuing effective client collaboration and partnership.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
