Key Responsibilities
- Operational Management:
- Manage day-to-day call center operations, ensuring seamless execution of telesales campaigns for
all products/processes.
- Monitor and control call centre metrics, such as sales productivity, data penetration, and
conversion rates.
- Manpower Management:
- Ensure optimal manpower allocation on the call center floor.
- Monitor attendance, punctuality, and adherence to schedules.
- Telesales Performance:
- Drive sales performance through effective coaching, mentoring, and motivation of team leaders &
callers.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Develop and implement strategies to achieve sales targets he will have a monthly target based
on which his performance will be assessed
- Quality Assurance:
- Conduct regular quality checks to ensure adherence to call center processes and procedures.
- Identify areas for improvement and implement corrective actions.
- Reporting and Analytics:
- Prepare and submit regular reports on Data Churning & penetration, call center performance,
sales metrics, and seats productivity.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Compliance and Risk Management:
- Ensure adherence to organizational policies, procedures, and regulatory requirements.
- Identify and mitigate risks associated with call center operations
