Cluster Manager - Technology as a Business/Senior Cluster Manager - Technology as a Business

Location Name: Pune Corporate Office - Mantri

Job Purpose

The Sr. Manager – PMO will be part of the Technology as Business unit, a high impact engineering organization that has delivered platforms at massive scale (60M+ app downloads, 96B+ API transactions) with omni channel presence across Android, iOS, and Web.

This role operates in a POD-based, product engineering environment, with ownership of delivery governance across multiple products and programs, ensuring seamless execution across Product (PMG), Engineering (PDG), QA, and Support (SSG) teams.

The Sr. Manager PMO is responsible for driving delivery execution, governance frameworks, stakeholder alignment, and program-level tracking, ensuring high-quality, timely, and scalable product delivery in a fast-paced environment.

The role will manage a team of Business Analysts / PMO members and ensure end-to-end delivery visibility, risk management, and execution discipline across all PODs and projects.

Duties And Responsibilities

•  End-to-End Delivery Ownership (CRITICAL)
•  Own delivery lifecycle across multiple projects/products from requirement inception to production rollout
•  Drive program-level planning, execution tracking, and milestone governance
•  Ensure alignment across multiple PODs and cross-functional teams
•  Act as single point of accountability for delivery governance across business lines
•  Drive closure of risks, delays, and dependencies at scale
•  Delivery Governance & Tracking
•  Define and manage:
  
  

o Delivery governance framework

o Tracking mechanisms (dashboard, reports, KPIs)

•  Track across:
  
  

o Sprint progress across PODs

o Delivery milestones

o Risks and dependencies

•  Conduct:
  
  

o Weekly governance reviews

o Leadership reporting

•  Ensure real-time visibility of delivery status across all projects
•  Standardize project tracking, reporting formats, and execution discipline
•  Stakeholder Communication
•  Act as the central communication bridge between:
  
  

o PMG (Product)

o PDG (Engineering)

o QA / DevOps

o Business stakeholders

•  Ensure:
  
  

o Clear requirement communication

o No ambiguity in delivery expectations

o Timely escalation of issues

•  Manage communication at senior leadership level
•  Execution Discipline
•  Ensure adherence to:
  
  

o Agile practices

o Delivery timelines

o Defined scope and commitments

•  Drive teams toward:
  
  

o Closure

o Accountability

o Outcome-based delivery

•  Ensure no slippage without visibility and mitigation
•  Program & Dependency Management
•  Identify and manage:
  
  

o Cross-POD dependencies

o System-level dependencies

•  Ensure coordination across:
  
  

o Multiple products

o Integration points

•  Drive structured planning to avoid delivery bottlenecks
•  Team Leadership & Capability Building
•  Manage team of Business Analysts / PMO members
•  Allocate work across projects and PODs
•  Mentor team on:
  
  

o Delivery execution

o Stakeholder handling

o Risk management

•  Build strong execution-driven PMO capability
•  Process Standardization & Continuous Improvement
•  Define and implement:
  
  

o PMO processes

o Delivery frameworks

•  Drive:
  
  

o Standardization of execution practices

o Improvement in delivery timelines

•  Ensure continuous improvement in:
  
  

o Visibility

o Reporting

o Efficiency

•  Innovation & AI Awareness
•  Identify opportunities to:
  
  

o Improve tracking and reporting using tools

o Automate delivery workflows

•  Encourage adoption of:
  
  

o AI-based tracking insights

o Process automation tools

•  Improve efficiency and productivity across programs
  
  

Key Decisions / Dimensions

•  Prioritization of deliveries based on business impact and feasibility
•  Escalation and resolution of delivery risks and blockers
•  Trade-offs between:
  
  

o Scope vs timelines

o Delivery speed vs completeness

•  Defining delivery governance frameworks and tracking standards
•  Driving go/no-go decisions based on readiness and alignment
  
  

Major Challenges

•  Managing delivery across multiple products, PODs, and business units
•  Handling high volume of dependencies and cross-team coordination
•  Ensuring alignment between business and engineering execution
•  Driving delivery under tight timelines and evolving requirements
•  Maintaining visibility across multiple parallel deliveries
•  Managing stakeholder expectations at multiple levels
•  Balancing speed, execution quality, and governance discipline
  
  

Required Qualifications And Experience

•  Qualifications
  
  

o Bachelor's degree in Engineering / Technology

o Preferred: Computer Science / IT

•  Should have 1– 5 years of mobile/digital domain experience
•  Prior & relevant experience in Mobile Apps domain across multiple operating systems
•  Work Experience
•  8–12 years in Business Analysis / PMO / Delivery roles
•  Minimum 2–3 years in team management / program management role
•  Strong experience in:
  
  

o Delivery tracking

o Stakeholder management

o Project execution

•  Experience in:
  
  

o Agile / DevOps environments

o Product / digital organizations

•  Skills Keywords
•  Delivery management
•  Program management
•  Stakeholder management
•  Agile / Scrum
•  Dependency management
•  Risk tracking
•  Communication & escalation
•  Project planning & governance
•  Execution discipline
•  Cross-team coordination
•  AI / Innovation Awareness
•  Awareness of AI usage in:
•  Requirement analysis
•  Product insights
•  Automation of workflows
•  Delivery insights
•  Ability to identify areas where AI can improve product efficiency
•  Soft Skills
•  Strong leadership and team management
•  Excellent communication and stakeholder handling
•  High ownership and accountability
•  Ability to work under pressure
•  Strong execution and closure mindset
•  Problem-solving ability and decision-making
•  Self-driven and proactive individual
•  Strong execution focus in high-performance environments
•  Strong analytical and problem-solving ability