Location Name: Pune Corporate Office - Weikfield
Job Purpose
This job exists to onboard vendors and manage code creation process across all businesses with specific emphasis on RBI regulatory requirements.
Duties And Responsibilities
- Ensuring completeness and accuracy of vendor related data
- Provide data within internal / external teams for:
- RBI inspections / audits
- Internal audits of Credit Operations
- Internal audits of other departments within BFL
- Managing a team setup at Outsourced/Inhouse location
- Monitoring all partner onboarding channel TAT & SLA's.
- Handle different type of queries from field team and Business.
- Manage escalations from Businesses and other stakeholders.
- Managing Quality performance of team.
- Initiate multiple projects to minimize error and increase productivity of team
- Identify area of opportunities to simplify onboarding journey of partner.
- Co-ordination with Business and IT for any process change or new process implementation.
- Raising BRDs for any system requirement or change request.
- Co-ordination with business team and IT team for system change management and testing
- Act as project driver for projects and to produce reports for status/result tracking. Identify process improvement opportunities and champion new initiatives to make process scalable.
- Reconciliation between all the systems & to identify the gaps.
- Documents storage and reconciliation of codes.
- Driving the projects related to AOP, LRS to achieve the business goals.
Team management
- Participate in selection process to identify the right talent for positions within the team
- Determine individual training needs and development plans to build expertise and enhance skills in the team
- Set objectives, conduct reviews and close appraisal processes for the team as per timelines
- Conducting team discussions on AOP related activities like financials and Projects
Key Decisions / Dimensions
Following Decisions Are Taken By The Role
- Facilitate businesses in onboarding right vendors
- Ensure seamless execution of code creation on multiple systems
- Manage productivity of agents and to keep improving the same
Major Challenges
- RBI related vigilance in maintaining vendor related documents (agreements, KYC etc.) and data
- Multiple system level issues / challenges which take higher time to get resolved
- Changes in Regulatory and legal requirement as this impacts the projects decision / changes to be made to the processes
Required Qualifications And Experience
- Qualifications
- MBA / Graduate
- Work Experience
- Minimum 8 years of experience in financial industry
- Past experience in onboarding and operations will be an added advantage
- Should be aware of RBI norms pertaining to KYC and Outsourcing Compliance
