Cluster Manager - IT/Senior Cluster Manager - IT

Location Name: Pune Corporate Office - Mantri

Job Purpose

We are seeking an experienced ServiceNow resource with strong expertise in Governance, Risk & Compliance (GRC) and Third-Party Risk Management (TPRM). The role involves leading design, architecture, and implementation of ServiceNow IRM solutions, ensuring alignment with enterprise risk, compliance, and regulatory requirements.

Duties And Responsibilities

•  Provide IT solution like which include technology like Webservice, API, Cloud platform like service now
•  Defining project milestone and drive partner/development teams to ensure delivery on time.
•  Monitoring and working on issue resolution by partnering with vendors and internal stakeholders
•  Adhering to all Infosec, compliance & regulatory guidelines and making sure that every platform is meeting these directives
•  Code Review
•  Responsible for Delivery schedule, Change process management, Project Monitoring and Status Reporting
•  Collaborate with internal IT teams to ensure delivery of the agreed solutions
•  Test new builds for all scenarios & production outcomes
•  Ability to manage a team of of 4-5 developer
  
  

Key Decisions / Dimensions

•  Decisions in solutions through technology, innovation
•  Tackle production issues without escalations
  
  

Major Challenges

•  Managing on-time delivery & support as it is a critical responsibility
•  Meeting expectations of various internal stakeholders while managing external platform vendors on deliveries
•  Provide technical solution and production deployment activity
  
  

Required Qualifications And Experience

•  Qualifications
  
  

Min. Qualification required is Btech/MCA

CSA certified

Exceptional communication skills

Good negotiation skills

•  Work Experience
  
  

Relevant work experience of 6 to 9 Years in service Now.

Minimum 2 implementation on TPRM/ORM GRC stack

Minimum 3+ year experience in service now custom development

•  Skills Keywords
  
  

Service Now

Java/J2EE/Python/Java script

Webservice : REST,SOAP

SQL, PL/SQL, Stored Procedures

Azure DevOps Process