Founded in 1971, Indian Silk House Agencies (ISHA) is one of India's most trusted ethnic wear brands, with a legacy spanning over five decades. Renowned for our handpicked sarees and traditional wear, we've earned the loyalty of generations by blending heritage craftsmanship with contemporary fashion. Today, ISHA operates 70+ stores across India, with a strong presence in East and Central India and an expanding national footprint.
As we accelerate our growth, we're looking for a dynamic, results-driven Cluster Manager to lead a cluster of stores, drive operational excellence, and build high-performing teams.
Location: Uttar Pradesh & Delhi.
Responsibilities
- Drive sales, profitability, and overall business growth across multiple stores within the assigned region.
- Lead, mentor, and develop Store Managers and sales teams to achieve revenue and customer service targets.
- Ensure compliance with SOPs, visual merchandising guidelines, and brand standards.
- Monitor key performance indicators such as sales, conversion, productivity, and profitability, and implement improvement plans.
- Conduct regular store visits and audits to maintain operational excellence and compliance.
- Resolve customer escalations and ensure a superior shopping experience.
- Collaborate with Marketing, VM, and Merchandising teams to execute promotions and seasonal campaigns.
- Identify growth opportunities and support new store openings and expansion initiatives.
- Foster a culture of accountability, engagement, and high performance across teams.
- Analyze store performance and provide actionable insights to drive continuous improvement.
- Ensure effective inventory management and control to maximize sales and minimize losses.
- Drive team productivity and maintain high standards of customer service across all locations.
Requirements
- Graduate/Postgraduate in Business Administration, Retail Management, or a related field.
- 5–8 years of experience in apparel, fashion, or lifestyle retail with hands-on experience managing multiple stores.
- Strong knowledge of the local retail market in UP or Delhi.
- Strong leadership, team management, and interpersonal skills.
- Analytical mindset with the ability to drive business performance through data and insights.
- Proficiency in retail KPIs, performance analysis, and Microsoft Office.
- Ability to lead, coach, and develop high-performing teams.
- Willingness to travel extensively for store visits, audits, and business reviews within the assigned region.
- Experience in driving sales, customer experience, and operational excellence across multiple locations.
