Cluster Manager - Hostel Operations

Job Description

About Newton School of Technology

:Newton School of Technology (NST) is a new-age tech institution within ADYPU, Pune, focused on producing industry-ready graduates. NST operates three student hostels — YS-1 and YS-2 (off-campus) and one on-campus hostel — housing its entire residential student body. NST seeks a Chief Warden to provide unified, authoritative leadership across all three residences

.
Role Summary

:The Cluster Manager - Hostel Operations is the principal authority for all student residential matters at NST. This senior leadership role requires a candidate with a strong disciplinary background — ideally retired military or paramilitary — who can establish order, accountability, and a culture of safety across all three hostels. The role demands local fluency in Marathi, established community relationships in the Lohegaon area, and the ability to interface directly with police, municipal bodies, and neighborhood communitie

s.
Key Responsibilitie

s :The Cluster Manager - Hostel Operations is the principal authority for all student residential matters at NST. This senior leadership role requires a candidate with a strong disciplinary background — ideally retired military or paramilitary — who can establish order, accountability, and a culture of safety across all three hostels. The role demands local fluency in Marathi, established community relationships in the Lohegaon area, and the ability to interface directly with police, municipal bodies, and neighbourhood communiti

es.
Key Responsibiliti

es :1. Leadership & Governan

ce :• Serve as the single point of command for all three hostels; establish and enforce a unified code of conduct and operational standa

rds.• Develop a Hostel Administration Manual covering admissions, discipline, grievance redressal, mess, visitor, and emergency protoc

ols.• Chair periodic Hostel Governance Committee meetings with all three ward

ens.2. Discipline & Student Condu

ct :• Enforce zero-tolerance policies on substance abuse, ragging, bullying, and harassment (UGC-complia

nt).• Investigate and adjudicate disciplinary cases; conduct regular announced and surprise hostel inspecti

ons.• Oversee biometric/RFID entry logs, overnight absence tracking, and guest registrat

ion.3. Safety, Security & Emergency Manageme

nt :• Maintain comprehensive security across all hostels: CCTV, access control, 24/7 staff

ing.• Develop and test Emergency Response Plans; conduct minimum two fire drills per semes

ter.• Serve as on-ground Incident Commander; maintain a 24/7 emergency hotline for students and pare

nts.4. Community Relations & Local Liais

on :• Build and maintain working relationships with Lohegaon Police Station and Pune City Pol

ice.• Proactively manage neighbourhood relations around YS-1 and YS-2 to prevent and resolve community frict

ion.• Liaise with PMC, fire department, and health inspectors for compliance, licensing, and inspecti

ons.5. Student Welf

are:• Organise community-building activities; implement monthly feedback mechani

sms.• Coordinate with the NST Campus team on at-risk student monitor

ing.6. Operations & Vendor Manageme

nt :• Oversee end-to-end hostel operations: mess, housekeeping, maintenance, pest control, and waste managem

ent.• Manage vendor contracts and SLAs; conduct periodic performance revi

ews.• Prepare and manage the annual hostel budget; ensure inventory audits and replenishm

ent.7. People Manageme

nt :• Directly supervise three Hostel Wardens; set KPIs and conduct quarterly revi

ews.• Recruit, train, and manage security, housekeeping, and mess st

aff.• Train all staff on fire safety, first aid, anti-ragging, and conflict resolut

ion.8. Reporting & Complian

ce :• Submit timely reports covering occupancy, incidents, maintenance, financials, and student feedb

ack.• Ensure full compliance with UGC, AICTE, and university hostel regulati

ons.
Requireme

nts :• Retired military, paramilitary, or armed forces officer (preferably Major/equivalent or above); OR senior professional with strong institutional administration backgr

ound.• Bachelor's degree from a recognized univer

sity.• 9+ years of overall experience, with 3–5 years in residential/hostel/campus manage

ment.• Fluency in Marathi (spoken & written) is mandatory; Hindi and English also requ

ired.• Direct experience managing student hostels at a university, boarding school, or residential institu

tion.• Must be a Pune resident or willing to relocate and reside on/near ca

mpus.
Prefe

rred :• Certifications in fire safety, disaster management, or firs

t aid.• Familiarity with Lohegaon and established local law enforcement relation

ships.• Experience with biometric access, ERP hostel modules, or CCTV monitoring s

ystems
Working Condi

tions :• Residential or near-residential role; on-call 24/7 for emerg

encies.• Regular presence required during evenings and weekends; structured weekly off and leave policy a

pplies.• Daily travel between YS-1, YS-2, and the on-campus hostel is ex