Cluster Manager - Axis Bank Branch Banking

Position Title

• Cluster Sales Manager

Department

• AXIS Bank - Branch Banking

Level/ Band

• Assistant Manager / 306

Role Summary

• Dual responsibility of direct sourcing as well as team management.
• Interact with Bank's cluster head bank employees and manage them on daily basis.
• Branches directly mapped to him/her.
• Manage RMs mapped to him to help them achieve sales targets.
• Ensuring that the persistency productivity is maintained, Ensures quality of recruits hired in the team, maintains drives compliance at the zone.

Organizational Relationships

Reports To

• Circle Head

Supervises

• KAMs

Job Dimensions

Geographic Area Covered

• Zone/s

Stakeholders Internal

• Supervisors
• RMs
• Ops
• Underwriting

External

• Bank - Channel Partner

Key Result Areas

• Interact with Bank branch employee, Bank's Cluster Head to help them achieve sales targets, while ensuring that the persistency productivity is maintained
• Provide guidance support to Bank's employee, TATA AIA KAMs and all stakeholders in terms of submissions, issuance, pending resolve etc.
• Maintain good relationship with Bank's Cluster Head - interact with him regularly to assess business status. Take help from them to push and motivate them to maintain productivity
• Maintain persistency by monitoring case size healthy product mix
• Ensure that they are meeting their team targets as well as individual sales targets
• Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
• Ensure Recruitment is as per plans
• Regularly interact with HR to ensure that recruitment is as per plan
• Monitor the performance of RMs to promote them to the next level
• Ensure that KAMs meet their respective targets which will promote them to the next level
• Maintain drive compliance at the zone
• Ensure adherence to SOPs sales processes, instigate disciplinary action against those found breaching them

Top Line Growth/Business Enablement

• Achievement of NB Premium target, KAM Activation and Product mix

Business Enablers

• Sales activity management, renewal collection, and high-level relationship mapping with bank staff (very important)

Risk

• Own up the risk of the function by developing a risk-aware culture through participation in measurement, analysis, and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also, respond to risks highlighted by employees through formal/informal mechanisms and advise on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

Skills Required

Technical

• Good Knowledge of MS Office

Behavioral

Essential

• Interpersonal skills
• Communication skills
• Creative thinking skills
• Supervising/Leadership skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills

Incumbent Characteristics

Essential

Desired

Qualification

• Graduation
• Management background preferred

Experience

• Should have at least 6 years experience of banca sales with at least 2 years experience in leading teams.
• The incumbent also preferably needs to have knowledge of retail sales in the insurance parlance.