Business Development
- Responsible for the Top and Bottom line achievement.
- P&L Handling
- Franchisee Handling
- Monitors the sales of the cluster and gives input improve sales consistently.
- Reviews of the outlet performance.
- Checks and ensures the adherence of the Standard Operations Procedures of salon..
- Ensures that Quality Audits are done and the score is obtained.
- Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved.
- Follow up with projects and vendor for new salon opening.
- Identify the potential location for opening the new salon with in the cluster.
- Ensure new salon achieve its target with in the short time.
Customer Management
- Ensures that Customer Relationship Management (CRM) is uniform across the cluster.
- Handles and records all critical customers complaints and address all the complaints with in 48 hours.
- Directly meets the customer and apologies when needed.
Marketing & Promotions
- Partners with external bodies for BTL tie ups
- Ensures the Visual Merchandising is in place and updated regularly.
- Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance.
- Studies the marketing activities of competitors to bring in new / unique concepts.
Management Information System (MIS)
- Prepares and sends daily, weekly, monthly sales reports.
- Does competitor sales (Value and Volume) analysis on regular basis.
Employee Management.
- Recruits team members for existing and upcoming salons.
- Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD
- Motivates and Appraises Salon Managers on monthly basis.
- Identifies Training Needs and Nominates his / her team members for Training Programs
- Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and terminations.as per policy.
