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ambience hr llp

Cluster Head

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Job Description

Job Role- CH-BBG

Location - Noida / Delhi

Primary Responsibilities

  • Drive business growth across branches by building a strong business banking network.
  • Understand market dynamics and competitive landscape; provide feedback to product teams.
  • Collaborate with a team of branch managers to acquire clients, deepen relationships, and deliver comprehensive banking solutions.
  • Ensure pricing, processes, and policies align with organizational goals.
  • Build networks to promote multi-product sales across locations.
  • Share best practices, competitive intelligence, and business opportunities across clusters and headquarters.
  • Conduct regular business reviews to ensure strategic execution.
  • Maintain high ethical standards and ensure compliance with all applicable laws and regulations.
  • Cultivate relationships with individual and corporate customers.
  • Lead manpower planning, recruitment, and training for both on-roll and off-roll employees.
  • Develop and implement community development and livelihood advancement initiatives.
  • Provide training, coaching, and guidance to branch personnel to enhance performance.
  • Evaluate and implement new initiatives to improve operational efficiency.
  • Collaborate with other departments to deliver integrated product and service offerings.

Secondary Responsibilities

  • Recommend enhancements to business processes and policies to improve service quality and operational efficiency.
  • Support digital transformation initiatives to improve customer experience and scalability.

Managerial & Leadership Responsibilities

  • Mentor and coach senior team members to foster a culture of customer centricity, innovation, compliance, and integrity.
  • Create an environment focused on automation and digital enablement.
  • Attract and retain top talent to support the bank's rapid growth.
  • Promote high levels of employee engagement, motivation, and satisfaction.

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About Company

Job ID: 149082649