Cloud Support Engineer

Job Alert: Senior AWS Support Engineer (8+ Yrs) - Onsite / Rotational Shifts

Are you a highly experienced AWS Support Engineer ready for a challenging, client-facing role solving complex infrastructure issues

We are seeking a Senior AWS Support Engineer with 8+ years of total experience and mandatory AWS certifications to join our high-impact team in Indore or Pune. This role is critical to supporting our enterprise customers under a global support model.

Role Details & Compensation

Job Title: Senior AWS Support Engineer

Experience:8+ Years (Minimum 4+ years dedicated to hands-on AWS Support/SysOps)

Compensation:Up to 15 LPA

Location:Indore / Pune (Baner)

Work Mode:Strictly Onsite (5 Days from Office)

Shift:Rotational Shifts (Roster basis)

Certification: Active AWS Certified Solutions Architect or SysOps Administrator is MANDATORY.

Key Responsibilities

Provide Tier 1/Tier 2 technical support to enterprise customers utilizing a wide range of AWS services, ensuring issues are resolved within strict SLAs.

Troubleshoot and resolve complex technical issues across AWS infrastructure, networking, and applications.

Efficiently manage support tickets, escalate to Tier 2/AWS Support when necessary, and maintain technical documentation.

Continuously enhance AWS knowledge and contribute to team-wide knowledge sharing initiatives.

Must-Have Expertise

AWS Certification: Active AWS Certified Solutions Architect or SysOps Administrator.

AWS Services: Practical expertise with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, and Route 53.

Fundamentals: Strong knowledge in Networking, Security, Databases, Operating Systems, and Storage.

Process: Proven strong analytical, troubleshooting, and problem-solving mindset.

Ready to be the critical link in a global AWS support operation Apply today!

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