Hiring
Cloud Support Engineers who will be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
Salary: INR 15,00,000 - 20,00,000 / year
Responsibilities
- As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services.
- You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team.
- Act on behalf of the customer as their cloud support (technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle.
- Focus on support/incidents & issues.
- Document key learnings and other relevant details as part of the support you provide.
- Continually improve skills through work experience and training(s).
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Eligibility
- Bachelor's degree in Computer Science, MIS, or related field.
- 2+ years of experience in Infrastructure or related field.
- Experience supporting network and network security technologies, including:
- Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, and SSL.
- SDWAN.
- Routers and switches such as Cisco Nexus, Juniper MX, and Arista.
- Firewalls such as Fortinet, Juniper, and Palo Alto.
- Load balancers such as F5.
- In-depth knowledge of routing and switching.
- Experience performing regular capacity management functions for network and security components.
(*Note: This is a requirement for one of Scout's clients)
Skills: cloud support,cloud engineer,cloud services
