Cloud Support Engineer

Job Summary

The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services - IT (GCS IT) department.

Primary Duties & Responsibilities

• Design and Planning: Design and plan cloud infrastructure and solutions. This includes understanding the customer's needs and requirements, and designing a cloud solution that meets those needs.
• Implementation and Deployment: Implement and deploy the designed cloud solution. This includes setting up the cloud infrastructure and configuring cloud services.
• System Management and Maintenance: Holistically manage and maintain the cloud infrastructure and applications. This includes monitoring system performance, troubleshooting issues, and ensuring that the cloud services are running smoothly and efficiently.
• Security Management: Holistically manage the security of the cloud infrastructure and applications. This includes implementing security measures, monitoring threats, and responding to security incidents.
• Backup and Recovery: Holistically manage data backup and recovery processes.
• Performance Optimization: Optimize the performance of the cloud infrastructure and applications. This includes optimizing resource usage, improving system performance, and ensuring that the cloud services are delivering optimal performance.
• Cost Management: Holistically manage the cost of the cloud services. This includes monitoring and controlling the cost of cloud services and optimizing the use of resources to reduce costs.
• Compliance and Governance: Ensure that the cloud infrastructure and applications comply with relevant laws, regulations, and organizational policies.
• Collaboration and Communication: Work closely with other IT professionals, such as network engineers, system administrators, and software developers, to ensure that the cloud services are integrated and aligned with the organization's IT strategy.

Required Skills & Qualification

• The ideal candidate must have a minimum of 5 years of experience working in a similar capacity (cloud engineering).

• The ideal candidate must have a minimum of 3 years of experience with AWS and Azure must have certifications with those cloud providers.
• The ideal candidate must have minimum 3 years of hands-on system management.
• The ideal candidate must be hands on with Python, bash and PowerShell.
• Must have excellent communication skills, both verbal and written.

Preferred Skills & Qualification

• HITRUST experience.
• GCP experience.
• Experience with M365
• Experience with Databricks.
• Infrastructure as Code (IaC) experience, especially with Terraform.
• Kubernetes and Containers-as-a-Service (CaaS) experience.
• AI/ML experience.