Cloud Support Engineer/L1

Position: Cloud Support Engineer/L1

Location: Noida/ Mumbai

Work Mode: WFO

Language: Spanish, English & Portuguese (Mandatory)

Years of Experience: 1-2 years of experience in cloud support or related roles, preferably with AWS

experience

Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field

(preferred).

Job Description:

• Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS

CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed.

Incident Management:

• Troubleshoot and resolve basic AWS-related incidents. Document and escalate complex issues to

senior engineers.

• Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and

VPC. Perform basic troubleshooting and perform root cause analysis for simple issues.

• AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up

basic EC2 instances, S3 buckets, and other AWS resources as needed.

• Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell, or basic

shell scripts to streamline operational tasks.

• Documentation and Reporting: Maintain and update knowledge base articles, operational

runbooks, and troubleshooting guides.

• Customer Interaction: Provide support and customer-facing services as needed, assisting with

AWS-related queries and providing solutions.

• Collaboration: Work closely with senior engineers and other IT teams to ensure smooth operation

of cloud services and applications.

Required Skill Set and Experience:

• Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc.

• Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS.

• Experience with monitoring tools (AWS CloudWatch, CloudTrail, or similar).

• Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong

problem-solving skills and a desire to learn and grow in AWS technologies.

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Should have a great customer handling skill