Job Title
Cloud Services Manager
Reports To
MD
Work Schudle
Monday to Friday, 09:30 AM 06:00 PM
LOCATION:
Hyderabad/Telangana
Role Overview
We are looking for an experienced
Client Services Manager (Cloud Services Manager) to oversee client relationships, ensure high-quality service delivery, and drive customer satisfaction. This role will be responsible for managing key client accounts in India and supporting global clients, ensuring smooth coordination between clients and internal teams.
Key Responsibilities
- Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness.
- Develop strong client relationships by understanding their goals, challenges, and business needs.
- Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved.
- Coordinate with cross-functional teams (Operations, Accounts, HR, and Support) to fulfil client requirements.
- Manage client escalations with professionalism and provide quick resolution.
- Conduct periodic review meetings with clients to assess satisfaction and identify improvement areas.
- Prepare MIS reports, performance reviews, and client feedback analysis.
- Lead and mentor team members to ensure consistent client engagement and service standards.
Qualifications & Skills
- Graduate/Postgraduate in Business Administration, Management, or related field (MBA preferred).
- 610 years of experience in Client Services / Account Management, preferably in IT, Outsourcing, or Professional Services.
- Strong communication skills (English and Hindi; knowledge of regional languages is a plus).
- Good understanding of client management, operations, and service delivery.
- Proven ability to handle client escalations and negotiations.
- Strong analytical, reporting, and presentation skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Key Competencies
- Client-First Approach
- Strong Leadership & Team Management
- Conflict Resolution & Negotiation
- Process-Oriented & Detail-Driven
- Adaptability and Resilience
What We Offer
- Competitive salary package with performance-based incentives.
- Opportunity to work with global clients and cross-border teams.
- Fast-paced, collaborative, and growth-oriented work environment.
- Career advancement and learning opportunities.
