Role & responsibilities
- Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.
- Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements
- Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work
- Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs
- May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer/partner environments
- Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as: whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents
- Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution
- Leverage technical expertise to provide best practice counsel to optimize advanced technical products effectiveness
THER CRITICAL FUNCTIONS AND RESPONSIBILTIES
- Ensure customer data is accurate and actionable using Salesforce.com (SFDC) systems
- Leverage 3rd party prospect and account intelligence tools to extract meaningful insights and support varying client needs
- Navigate, analyse and interpret technical documentation for technical products, often including Customer Cloud products
- Enhance skills and knowledge by using a Learning Management Solution (LMS) for training and certification
- Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects
- Offer thought leadership in the advanced technical solutions, such as cloud computing
- Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials
Required Qualifications:
- Bachelor's degree in computer science or other technical field, or equivalent practical experience (preferred)
- 3-5 years of experience serving in a technical Sales Engineer in an advanced technical environment
- Prior experience with advanced technologies, such as: Big Data, PaaS, and IaaS technologies, etc.
- Proven strong communication skills with a proactive and positive approach to task management (written and verbal)Confident presenter with excellent presentation and persuasion skills
- Strong work ethic and ability to work independently
