Cloud Platform & Infrastructure Engineer

Job Title

Cloud Platform & Infrastructure Engineer

Education / Experience

• Degree in Computer Science/Engineering or equivalent
• Fresh Graduates are welcome to apply

Job Description

• Administer, monitor and support enterprise backup and recovery platforms to ensure high availability, performance and successful backup operations.
• Perform end-to-end troubleshooting of backup failures, restore requests and infrastructure issues across servers, storage and network components.
• Diagnose backup data paths from client systems to storage targets, including verification of Data Domain appliances, hardware health, storage performance and network connectivity.
• Manage backup operations using Dell PowerProtect Data Manager (PPDM) and Avamar.
• Deploy, configure and maintain backup solutions for physical servers, virtual machines, NAS workloads and Kubernetes (K8s) environments.
• Coordinate with technology vendors and internal engineering teams to resolve incidents, perform root cause analysis and implement permanent fixes.
• Support infrastructure changes, patching, upgrades, capacity planning and technology refresh initiatives.
• Develop and maintain technical documentation, standard operating procedures (SOPs), knowledge articles and system configurations.
• Participate in incident, problem and change management processes in accordance with ITIL best practices.
• Provide technical support to customers and stakeholders while ensuring service levels and operational excellence are maintained.

Requirements

Backup & Recovery Solutions:

• Dell NetWorker, Veritas NetBackup, Veeam, Cohesity, Rubrik, Dell PPDM, Avamar, Backup Architectures, Disaster Recovery, Data Protection Best Practices

Storage Infrastructure:

• Data Domain Appliances, SAN Storage, Enterprise Storage Platforms, Dell PowerStore, Isilon

Virtualization & Cloud:

• VMware vSphere, VMware Cloud Foundation (VCF), AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI)

Networking:

• TCP/IP, DNS, VLANs, Network Switches, Storage Connectivity