Cloud Operations Support Engineer - WFH

Job Title: Cloud Operations Support Engineer - WFH

Experience: 3+ Years

Location: Remote

Job Type: Full-Time

Department: Cloud Infrastructure / IT Operations

Availability: Immediate/ 1 Week

Application Deadline: June 02, 2025

About AlifCloud IT Consulting: At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support.

Job Summary:

We are seeking a proactive and detail-oriented Cloud Operations Support Engineer to join our Cloud Services team. In this role, you will be responsible for monitoring, managing, and resolving incidents, alerts, and service requests across Azure, AWS, and GCP environments. You will work closely with internal teams and hyperscaler support to ensure high availability and performance of cloud services for both managed and resell customers.

Key Responsibilities:

• Monitor and manage incidents, alerts, and service requests using ServiceNow.
• Investigate and respond to alerts generated by monitoring platforms such as LogicMonitor.
• Escalate unresolved or critical issues to internal teams or hyperscaler support (Azure, AWS, GCP).
• Provide proactive support for fully managed cloud customers, ensuring minimal downtime and optimal performance.
• Assist cloud resell customers with general support queries and coordinate with hyperscaler support teams as needed.
• Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
• Participate in on-call rotations and shift-based support schedules if required.

Required Qualifications:

• 3+ years of experience in cloud operations or technical support roles.
• Foundational to intermediate knowledge of Microsoft Azure, Amazon Web Services (AWS), and/or Google Cloud Platform (GCP).
• Familiarity with monitoring tools such as LogicMonitor, Datadog, CloudWatch, or similar.
• Experience using ITSM tools like ServiceNow for incident and request management.
• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
• Excellent verbal and written communication skills for effective collaboration and customer support.

Preferred Qualifications:

• Certifications such as Azure Fundamentals, AWS Cloud Practitioner, or Google Associate Cloud Engineer.
• Experience with scripting or automation (e.g., PowerShell, Python, Bash) is a plus.
• Understanding of cloud networking, IAM, and security best practices.
• Familiarity with DevOps tools and practices is an advantage.