Cloud Operations Manager

Job Title: Cloud Operation Manager / Cloud Operation Specialist

Location: Andheri(E), Mumbai

Job Overview

We are seeking a highly organized, proactive, and detail-oriented Cloud Operation Manager / Specialist with 35 years of relevant experience to lead and manage our engagement with the AWS Partner Network (APN). This role is critical in ensuring effective portal administration, program compliance, internal coordination, and performance tracking. You will play a central role in supporting our strategic AWS partnership, helping us maintain and grow our standing within the APN ecosystem.

Key Responsibilities:

1. APN Portal Management

-Maintain accurate and up-to-date company and partner profiles within APN Partner Central

-Manage user access and permissions for internal stakeholders using the APN platform.

-Ensure timely submission of required documentation to maintain APN partnership status and program eligibility.

2. Program Compliance

-Track and ensure compliance with all APN tier requirements (Select, Advanced, Premier).

-Manage participation in AWS programs including:

• Foundational Technical Reviews (FTRs)
• AWS Competency Programs
• Service Delivery Validations
• AWS ISV Accelerate (if applicable)

-Coordinate submission of technical documentation, customer references, and case studies as required.

3. Internal Collaboration and AWS Coordination

-Act as the primary liaison between internal teams (Sales, Marketing, Delivery, Enablement) and AWS Partner Development Managers (PDMs).

-Coordinate AWS-led co-marketing activities and funding requests, such as:

• Market Development Funds (MDF)
• Migration Acceleration Program (MAP)
• Support AWS-led audits, quarterly/annual business reviews, and partner performance assessments.

4. Reporting and Performance Metrics

-Monitor activity and engagement using ACE Pipeline Manager (APN Customer Engagements).

-Track leads, opportunities, and pipeline status tied to AWS partnerships.

-Generate and present regular reports/dashboards to internal leadership on partnership health, KPIs, and program status.

5. Training and Enablement

-Maintain centralized tracking of AWS certifications and training across the organization.

-Ensure certifications are uploaded to APN Partner Central in a timely manner to support tier progression.

-Work with internal stakeholders to drive awareness of required training and accreditation paths.

Required Skills and Qualifications

-35 years of experience in cloud operations, alliances, partner management, or a related field.

-Strong knowledge of AWS cloud services and the AWS Partner Network (APN) ecosystem.

-Experience with AWS partner tools, including:

• APN Partner Central
• ACE Pipeline Manager
• Familiarity with APN programs such as:
• Foundational Technical Review (FTR)
• AWS Competency
• Service Delivery Programs
• ISV Accelerate (if applicable)

-Proven ability to manage cross-functional collaboration across sales, marketing, technical, and executive teams.

-Strong organizational skills with excellent attention to detail and the ability to manage multiple deadlines simultaneously.

-Exceptional verbal and written communication skills, with experience in stakeholder and vendor management.

Preferred Qualifications

-AWS Partner Accreditations (Business and/or Technical).

-Prior experience working in a cloud-first or AWS-focused organization.

-Proficiency with tools such as Salesforce, Excel/Google Sheets, and BI/dashboarding tools (e.g., Tableau, Power BI, Looker).

-Experience supporting audits, business reviews, and maintaining compliance documentation.