Cloud Operations Engineer (L1/L1.5)

Key Roles and Responsibilities

• Monitor cloud infrastructure and respond to alerts from enterprise monitoring tools.

• Perform L1 and L1.5 incident triage, troubleshooting, and remediation.

• Manage incidents, requests, and operational tasks through ServiceNow.

• Support GCP Compute Engine, IAM, VPC, DNS, Storage, Load Balancing, VPN and Logging services.

• Participate in major incident bridges and war rooms.

• Execute runbook-driven operational activities and health checks.

• Support change reviews, risk assessments, pre/post implementation validations, and approved operational changes.

• Maintain SOPs, runbooks, KEDB articles, and knowledge of repositories.

• Provide shift handovers and operational reporting.

• Identify automation, toil reduction, and service improvement opportunities.

Primary Skills

• Google Cloud Platform (GCP)

• Linux Administration

• Basic Networking: TCP/IP, DNS, VPN, Routing, Firewalls

Preferred / Optional Skills

• AWS and Azure exposure

• Kubernetes (GKE)

• Docker

• Terraform / Infrastructure as Code

• GitHub, Azure DevOps, Jenkins

• Ansible and workflow automation

• Cloud Security and Governance