About the Opportunity

Title Cloud Operations Engineer

Department Enterprise Technology Services (ETS)

Location Gurgaon

Reports To Azure Product Owner

Level 4

About Us

We share a commitment to making things better for clients and each other. We continually explore new technologies and new ways of working to put our clients first. Join our Azure Platform Engineering team and help build, automate and support the cloud platform that enables engineering teams across Fidelity to deliver secure, scalable and reliable applications.

The Azure Platform Engineering team designs, builds and operates Fidelity's enterprise Azure platform, providing secure, automated and self-service cloud capabilities for engineering teams around the world. The team works across Azure infrastructure, networking, security, AI services, API Management, developer platforms and automation, using modern engineering practices such as Infrastructure as Code, GitOps, CI/CD and AI-assisted software development. You will become part of a collaborative global engineering team where learning, knowledge sharing and continuous improvement are part of everyday work.

As a Cloud Operations Engineer, you will help build, support and improve Azure platform services used across Fidelity.

Working alongside experienced platform engineers, you will contribute to automation, operational support and engineering initiatives that improve the reliability, security and usability of the Azure platform.

You will develop your cloud engineering skills through hands-on experience with Azure, Terraform, Python, GitHub Actions and AI-assisted engineering tools whilst supporting production cloud services and helping engineering teams adopt the platform successfully.

This role provides an excellent opportunity for someone looking to build a career in Cloud Engineering and Platform Engineering.

You enjoy learning new technologies and solving technical problems. You have a passion for automation and enjoy writing code to improve operational efficiency. You are comfortable working collaboratively within an Agile engineering team and are keen to develop your cloud engineering capabilities. You are curious about emerging technologies, particularly AI, and enjoy exploring how they can improve engineering productivity and software delivery.

Key Responsibilities

Azure Platform Engineering

• Support the engineering and operation of Azure platform services.
• Assist in developing Infrastructure as Code using Terraform.
• Develop automation using Python and PowerShell.
• Contribute to GitHub repositories and GitHub Actions CI/CD pipelines.
• Participate in code reviews and collaborative software development.
• Assist with Azure platform enhancements and engineering initiatives.

Operational Support

• Support day-to-day Azure platform operations.
• Investigate incidents and assist with problem resolution.
• Monitor Azure platform services and respond to operational alerts.
• Assist with platform maintenance and service improvements.
• Contribute to operational documentation and support procedures.

Cloud Networking & Security

• Support Azure networking services including Virtual WAN, Firewall, Private Endpoints, DNS and Application Gateway.
• Assist with implementing Azure Policy, RBAC and governance controls.
• Learn and apply secure engineering practices across platform services.

Automation & AI

• Use Terraform and Python to automate operational tasks.
• Build and maintain GitHub Actions pipelines.
• Use GitHub Copilot, Microsoft Copilot and ChatGPT to improve productivity.
• Explore Azure AI Foundry, Azure OpenAI, AI Agents and Model Context Protocol (MCP) technologies.
• Identify opportunities to automate repetitive operational activities using AI.

Knowledge & Collaboration

• Maintain technical documentation and knowledge articles.
• Share knowledge with colleagues and contribute to Inner Source initiatives.
• Participate in Agile ceremonies and engineering planning sessions.
• Continuously improve engineering practices through learning and collaboration.

Experience and Qualifications

The Ideal Candidate Will Have

• Good understanding of Microsoft Azure fundamentals.
• Experience using Terraform or other Infrastructure as Code tools.
• Experience writing Python or PowerShell scripts.
• Familiarity with GitHub, Git version control and GitHub Actions.
• Basic understanding of CI/CD concepts.
• Good troubleshooting and analytical skills.
• Strong communication and teamwork skills.
• A passion for cloud engineering and automation.

AI & Modern Engineering

• Experience using GitHub Copilot, Microsoft Copilot, ChatGPT or similar AI tools.
• Interest in AI-assisted software development and engineering productivity.
• Curiosity about Azure AI Foundry, Azure OpenAI, MCP and Agentic AI.
• Willingness to adopt AI responsibly to improve engineering outcomes.

Desirable Experience

• Azure Administrator or Azure Fundamentals certification.
• Exposure to Azure Networking.
• Azure Monitor and Log Analytics.
• Azure API Management.
• Azure Application Gateway.
• Linux administration.
• Agile software delivery.
• Financial Services experience.

What Sets You Apart

• Passion for learning cloud technologies.
• Enthusiasm for automation and software engineering.
• Curiosity about AI and emerging technologies.
• Strong problem-solving skills.
• Collaborative team player.
• Commitment to continuous improvement.
• Desire to build a career in Cloud Platform Engineering.

Feel Rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. We'll be as flexible as we can about where and when you work, finding a balance that works for all of us.

It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Our Values

Integrity - Doing the right thing, every time and putting the client first.

Trust - Empowering each other to take the initiative and make good decisions.

Our Behaviours

Brave - Challenging the status quo, being accountable and speaking up.

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple.

Curious - Learning to do new things in better ways and encouraging fresh thinking.

Compassionate - Having empathy, caring for colleagues, clients and community.