Project Role : Cloud Operations Administrator
Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Must have skills : Data Analysis & Interpretation
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
We are looking for a Nexthink Senior Analyst to join our Digital Workplace team. This role involves monitoring, analyzing, and optimizing end-user experience using Nexthink's advanced analytics and automation capabilities. The ideal candidate will have a strong background in IT operations, endpoint monitoring, troubleshooting, and proactive incident prevention aligned with ITIL best practices.
Key Responsibilities
- Nexthink Platform Management & Monitoring
Configure, maintain, and optimize Nexthink dashboards and analytics.
Monitor real-time end-user experience and system performance.
Track device health, application performance, and user sentiment.
- Incident & Problem Management (ITIL)
Identify proactive and reactive issues impacting end-user experience.
Perform root cause analysis using Nexthink investigations.
Raise and manage Problem records for recurring issues.
Participate in Major Incident calls for performance-related outages.
Create custom dashboards, reports, and alerts based on KPIs.
Provide data-driven insights to improve IT operations.
Generate reports on incident trends, application crashes, and system stability.
Implement Nexthink Act campaigns to automate issue resolution.
Develop remediation scripts using PowerShell.
Work with automation teams to reduce incident volume.
- Compliance & Change Governance
Ensure changes to dashboards, scripts, and campaigns follow CAB approvals.
Support audit and governance requirements.
Maintain documentation and SOPs.
Required Skills & Qualifications
5+ years in IT operations, ITSM, or Digital Workplace monitoring.
Hands-on Nexthink experience (dashboards, investigations, remote actions).
Strong knowledge of Windows/macOS, endpoint management, and performance tuning.
Experience with ITSM tools (ServiceNow/Remedy).
PowerShell or Python scripting experience.
Strong understanding of ITIL Incident, Problem, and Change processes.
Preferred Qualifications
ITIL Foundation / Intermediate Certification.
Nexthink Professional Certification.
Experience with Intune, SCCM, JAMF.
Exposure to Power BI, Splunk, or advanced analytics tools.
Experience in large enterprise IT environments.
