Cloud Engineer

Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues.

• Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs.
• Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers.
• Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues.
• M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support.
• Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls.
• Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect.
• Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments.
• Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system.
• Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams.
• Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms.
• Perform routine updates and upgrades on Windows Servers and Workstations, and Applications.
• Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure.
• Monitoring and performance tuning of On-Prem and Cloud Infrastructure.
• Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed.
• Participate in Team Huddles, Meetings as it relates to day-to-day operations.
• Engage in Change Management, Problem Management as part of Continuous Improvement process.
• Document system configurations, procedures, and best practices and maintains detailed technical documents.
• Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services.
• Meet organization defined KPIs.

3 years hands on experience with the following technologies:

• Microsoft Windows Server Administration, Troubleshooting and Monitoring
• Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security)
• Administration, Management and Troubleshooting M365 and Entra ID and Intune
• End-user issues, workstation and application support.
• Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred)
• Cybersecurity Best Practices and Remediation

• Excellent Verbal and Written Communication Skills in E
• Self-motivated, taking initiative to learn and stay informed on new and relevant technologies.
• Ability to maintain client relationships and provide a high level of customer service and professionalism.
• Ability to manage your own workload, prioritize tasks and meet deadlines.
• Can work within a fun, cultured team environment.
• Documents, Updates, and adheres to standards, SLAs, and SOP's.
• Ability to think outside the box, critical thinking skills and research and present solutions.
• Consistent timely and proactive follow up on open/outstanding tickets, issues are required
• Ability to work from home with a good internet connection and no background disturbances is crucial.

Bachelor's Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus.

Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours.

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com