Cloud Engineer III

steerlean consulting

8-10 Years

Not Disclosed

Gurugram, India

This job is no longer accepting applications

Job Description

Duties

Experience - 8+ years

Core ServiceNow Platform Skills

ServiceNow Scripting: Proficient in Glide API, Business Rules, Script Includes, and Client Scripts
Flow Designer: Ability to build and manage lifecycle automation and Breakfix workflows
Data Model Knowledge: Deep understanding of alm_asset, alm_hardware, cmdb_ci, and normalization tables
UI Policies & Catalog Development: Create catalog items with variables, UI scripts, and service catalog flows
IntegrationHub / REST APIs: Experience with third-party integrations like procurement systems, SCCM, JAMF
Discovery & CMDB: Ability to map assets to CIs and leverage discovery data effectively

Specialized HAM Knowledge

Asset Lifecycle States: Understanding of HAM stages: Ordered -> Received -> In Use -> Retired/Disposed
HAM Pro Features: Familiarity with normalization, reclamation, asset return, and audit tracking
Stockroom & Transfer Order Logic: Configure and script stock movement and fulfillment
Model Normalization: Using Normalization Content Service (NCS) to standardize asset data
Breakfix & Return Flows: Design and troubleshoot asset replacement workflows

Process And Reporting Skills

KPI/Reporting: Create dashboards for asset compliance, aging, and ownership
Compliance & Audit Support: Enable lifecycle tracking for audit readiness
Data Quality Management: Validate data sources, clean up records, and use transform maps

Collaboration & Soft Skills

Stakeholder Communication: Work with product managers, procurement, and IT teams
Agile Delivery: Participate in sprints, write user stories, and handle iterative delivery
Documentation: Maintain technical docs, SOPs, and transition guides

Skills

Required ServiceNow Certifications:

ServiceNow CSA – Certified Sys Admin (Mandatory)
ServiceNow CAD – Certified Application Developer (Mandatory)
ServiceNow CIS (mainline certifications) – 2 Mandatory, CIS - HAM preferred

Desired Skills

Experience with creating enterprise software in the one of the application domains in which ServiceNow competes
Familiarity with SOA technologies including as REST, SOAP.
Evaluation technology innovations in the marketplace and ability to incorporate into product roadmap.
Strategic thinker with the ability to challenge the status quo, drive change, engineer innovative solutions and deliver results
Demonstrated aptitude for learning new technologies quickly
Drive the continuous improvements of our implementation methodology and service offerings based on customer experiences
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ServiceNow CTA preffered.