Cloud Engineer

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Key Capabilities and Experience

24 years of hands-on experience in developing and implementing solutions using Amazon Connect

Strong understanding of contact center operations and omni-channel customer experience

Experience integrating conversational AI using Amazon Lex

Working knowledge of serverless architecture and AWS ecosystem

Understanding of telephony concepts including SIP, VoIP and call routing

Experience working with CRM integrations and REST APIs

Strong troubleshooting and debugging skills

Ability to understand client requirements and translate them into scalable technical solutions

Exposure to Contact Lens analytics and Quicksight reporting

Experience working in agile delivery environments

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.