Cloud Engineer

Job Summary

We are looking for a motivated Junior Collaboration Consultant to support postmigration operations for Microsoft 365 collaboration workloads This role focuses on user support issue resolution and ensuring a smooth transition after migrations

Responsibilities

Provide enduser support for Teams OneDrive Outlook and SharePoint after migration activities

Troubleshoot login issues mailbox access Teams meetings file permissions and sync issues

Assist in validating migration results mailboxcontent completion and remediation tasks

Document issues create knowledge articles and track resolutions

Support onboarding sessions and communication to help users adapt to new tools

Escalate complex issues to SME and engineering teams as needed

Maintain service desk SLAs and respond promptly to support tickets

Required Skills

Basic understanding of Microsoft 365 services

Experience troubleshooting common collaboration issues

Good communication and customer service skills

Familiarity with Outlook Teams and OneDrive functionalities

Willingness to learn and grow in cloud collaboration technologies