Cloud Architect

• Seasoned client facing, senior consultant that has advised IT executives on cloud operating models e.g. IT processes and tools
• Experienced with knowledge to reduce the day to day noise and toil of IT support and improve the availability of the client s application suite via new support methods, scripting automation and advanced new tooling.
• Experience working closely with production operations, application developers, system, network, middleware and database administrators to streamline development, operations and support processes
• Adept at analysing and problem solving and preferably have a blend of platform, middleware, network and software development skills
• Experience with consulting methodologies, knowledge management and service offering development (to assist in building cloud practice offerings from sales through delivery)
• Apply consulting and engineering skills to solve operations problems by:
• Defining and driving initiatives to increase the client s overall application availability
• Building tooling needed to improve observability of performance and operations efficiency
• Enhancing monitoring and management tooling to better detect, diagnose, and correct problems
• Resolution of problems in code for an incident, when applicable
• Documenting defects to communicate back to the Service Owner(s)
• Participate with application developers to develop new features and automation to solve operational challenges
• Driving the transformation of delivery methods into the operational teams such as network, database, system administrators, Incident management
• Enabling an AIOps strategy and roadmap to drive more predictive and automated response
• Investigate RCA resolution to get to, and correct, the source of issues and outages.

Essential functions

• Ideally a former Developer who knows how to troubleshoot applications transactions end to end and critical points of failure or bottlenecks.
• DevOps/GitOps mindset with a vision for AIOPs (how AI can automate analysis, assignments, decisions and actions to support and operate a platform and application)
• Cloud Native dashboarding & alerting. (minimally familiar with AWS, GCP and Azure with depth in at least 1)
• Experience with scalable architectures and performance tuning.
• Enjoy solving difficult engineering problems, approach troubleshooting systematically, and comfortable getting hands-on to guide engineers and operators
• Great communication and planning experience ideally with large consultancy background
• Ability to own all or part of an assessment to develop recommendations and a roadmap
• Solid understanding of ITSM and ITIL principles with focus on Event, Incident, Problem, change and Configuration Management - and ability to lead assessments of maturity
• Nice to have software engineering skills ideally with experience in Python, Go and/or Java
• Understanding of large-scale complex systems from a reliability perspective
• Passion for resolving reliability issues and identify strategies to mitigate going forward
• Implemented High Availability & Disaster Recovery Infrastructure in the cloud.
• Experience with self-healing infrastructure.
• Adhering infrastructure to business SLAs and SLOs and managed Error Budgets.

Qualifications

• MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic
• Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging
• Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure

Would be a plus

• MUST HAVE (hands on with at least one): Dynatrace, Big Panda, Datadog or New Relic
• Highly desired hands on: Grafana, ELK Stack, Prometheus, Splunk, and cloud native tools for alerting and logging
• Knowledge of required and preferred to have some hands on: Kubernetes, Terraform, Python, GCP/AWS/Azure