Application Deadline: 26 February 2026
Department: Service Operations
Location: Pune, India
Description
ParentPay Group is Europe's leading software product company and the UK's largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group's new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
Manage daily tasks and activities that ensure systems and services are proactively managed. · Manage 3rd line support activities and act as escalation within the service operations function. · Oversee capacity and performance processes for assets that are owned by your teams. · Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times. · Manage the creation of automation scripts and routines that remove manual intervention from service operations. · Manage the testing and invocation of the business continuity and disaster service operations recovery plans. · Manage the teams to ensure the completion of all mandatory training course
Skills, Knowledge and Expertise
Advanced Microsoft Active Directory configuration and support. · Microsoft Azure and AWS cloud hosting platform management. · Microsoft sentinel working knowledge. · Advanced Microsoft SQL server experience. · Windows Server and desktop management and configuration. · Microsoft IIS web services administration and configuration. · Advanced management of data and SQL backup solutions. · Advanced scripting and automation capabilities. · Advanced knowledge of Azure analytics and KQL.
