A. Pre-requisite for the role
Essential Qualification and Work Experience:
Commerce or Business Graduate/Postgraduate with 6-8 years of experience, predominantly in US Loan Operations. With a minimum of 2 years of experience in current role.
Soft Skills :
- Leadership: Lead and manage the overall Loan Operations (Notice Tagging) process, develop strategies for improvement.
- Communication: Superior verbal and written communication skills for effective client management.
- Analytical Thinking: Monitor performance of the team to ensure the SLAs and client satisfaction goals are achieved.
- Attention to Detail: Ability to accurately review and tag loan notices and reconcile the Past Dues report.
- Time Management: Efficiently manage and strategize tasks to meet deadlines and SLAs, knowing there will be huge volume fluctuation.
Technical Skills:
- Strong knowledge in US Loan Operations and understanding of CLO- loans.
- Should be able to interpret input and information that are necessary for making decisions about business processes.
- Should be able to consider different perspectives, alternative outcomes or varying strategies to make sound decisions.
- Problem solving skills to create workarounds to ensure successful mitigation of risk.
- Should be able to direct and keep oversight of multiple teams of employees.
- Experience of leading Improvement or Automation projects through Lean/Sigma methods.
- Client and People Management skills. Should be able to motivate people.
- Conflict management / Negotiation skills.
- Ability to manage large data production and remediation projects.
- Excellent interpersonal and presentation skills
- Open to work in rotational shift to cater the requirements
- Prioritizing RUSH requests and volume spike.
- Experienced in doing process audits, updating procedure manuals.
Preferred Qualification:
Commerce or Business Postgraduate
Preferred Technical Skills:
- Six Sigma certification candidates will have preference.
- Proficiency in MS Office especially in Excel, Visio and Power Point.
B. Position Summary:
Essential duties and responsibilities include the following (other duties may be assigned)
Notice Tagging/Past Dues/Exception Reporting
- Review untagged loan notices received from paying agents to properly identify lender name, facility name, effective date, activity type.
- Actively interact with agent bank to solve payment issues.
- Clear team's reporting exceptions prior to stated deadlines.
- Escalate risk issues to management.
- Run team reports upon request.
- Research paying agent keywords in system to improve auto-tagging.
- Ensure the team meets all SLAs and goals on high volume days.
Key Responsibilities
- Meeting the expected Levels of client Service Delivery.
- Engaging with the client to strengthen the relationship.
- Conducting Periodic Governance Review with Client.
- Establishes and implements short- and long-range organizational goals.
- Capacity planning and forecasting.
- Provides professional consultation on RFPs and RFIs.
- Working on BCP calendar activities to ensure offsite readiness as per client BCP parameters.
- Review and Approve Process Improvement Projects.
- Explore new business opportunities.
- Monthly/quarterly Dashboard.
Coforge BPS Solutions Pvt Ltd
Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
