CLM Supervisor

We are seeking a proactive and experienced CLM (Client Lifecycle Management) Supervisor to join our team. In this role, you will be responsible for leading a small team of specialists, ensuring the accuracy of client setups, and managing daily workflows to meet deadlines. The ideal candidate has a strong background in KYC/AML and client due diligence and possesses excellent communication and leadership skills to maintain high standards and foster strong client relationships.

Key Responsibilities

• Team & Workflow Management:
• Proactively co-manage the team's daily workflow in consultation with the AVP.
• Manage smaller operational workstreams, including the operational management of a team of 4-6 staff members.
• Support CLM (KYC) Specialists based on your expert knowledge.
• Timely follow up on pending items to meet internal service level agreement (SLA) deadlines.
• Client & Document Management:
• Conduct document outreach with clients.
• Review and validate client setups, due diligence levels, and risk assessments.
• Review document collection requests.
• Communication & Compliance:
• Communicate effectively with clients and internal stakeholders (e.g., Manager, Relationship Managers).
• Timely respond to and follow up on emails or telephone requests.
• Timely report and escalate non-conformities to your Manager.
• Have a good understanding of and adhere to the company's policies, procedures, and systems.
• Participate in specific projects as needed.

About You

• Education: A Bachelor's degree.
• Experience: Experience in KYC/AML and client due diligence reviews, preferably in the offshore or fund industry.
• Skills & Competencies:
• Experience with managing small groups of staff is a strong asset.
• Good communication skills in English, both verbal and written.
• Strong problem-solving and analytical skills.
• Good knowledge of Microsoft Office applications (e.g., Excel, Word).
• A team player with the ability to quickly assimilate the requirements of the role.
• Knowledge of the alternative investment and financial industry is an advantage.
• Possess competencies in leadership, coaching, organization, and drive for results.