Job Summary
This is your opportunity to make a real impact with an industry leader and Chicago Tribune Top Workplace that has experienced double-digit growth for last 50+ years. Medline is seeking a talented individual with knowledge of and experience with the Ironclad or other leading industry Contract Lifecycle Management application. This role requires attention to detail, strong analytical skills, and the ability to work collaboratively with cross-functional teams. If you're passionate about optimizing procure to pay processes and enhancing user experiences, this could be an exciting opportunity for you!
We are looking for a
Senior Business Systems Analyst to help lead and support our
Contract Lifecycle Management (CLM) capabilities, with a strong focus on
Ironclad or similar CLM platforms. This role is ideal for someone who combines
technical product thinking,
business systems analysis, and
hands-on system administration to improve contract workflows, user experience, and platform adoption.
In this role, you will partner with Legal, Sales, IT, and Integration teams to enhance the end-to-end contracting process. You will play a key role in configuring and supporting CLM workflows, maintaining system administration activities, gathering business requirements, enabling integrations, and helping scale efficient, compliant contracting operations. The source materials describe this blend of business analysis, configuration, testing, documentation, and cross-functional collaboration.
Major Responsibilities
- Act as a hands-on functional and technical expert for Ironclad or a comparable CLM platform, supporting configuration, administration, and ongoing optimization of contract workflows. The source role explicitly includes customizing templates, configuring workflows, approval rules, and dashboards.
- Partner with Legal, Sales, and IT stakeholders to gather requirements, define use cases, and translate business needs into scalable system solutions. The template and source role both emphasize requirements gathering and stakeholder collaboration.
- Configure and support contract templates, workflow routing, approval chains, intake forms, and dashboards to improve process efficiency and compliance.
- Support the sales contracting process by helping align system workflows with commercial contract intake, approvals, negotiation support, and execution needs.
- Serve as a system administrator, including user setup, access management, metadata/configuration support, and platform maintenance.
- Work with integration teams to support connected processes and interfaces, including API-based integrations and data movement between CLM and enterprise systems. The source role explicitly mentions hands-on expertise with API integrations and data integration across CLM platforms.
- Conduct fit/gap analysis, support future-state process design, and help drive continuous improvement of CLM workflows and user experience.
- Support data migration, testing, user acceptance testing, release readiness, and issue resolution for enhancements and production changes. Both sources call out testing, validation, and implementation support.
- Create and maintain business process documentation, configuration documentation, user guides, and training materials. Both sources emphasize documentation and enablement.
- Help monitor adoption, usability, workflow performance, and operational reporting to improve visibility into contracting activity and system effectiveness. The source materials reference dashboards, reporting, and working with system data to improve visibility.
Minimum Job Requirements
Education
Bachelor's degree in business or IT related field
Certification / Licensure
Ironclad certification preferred
Work Experience
- 5+ years of experience in business systems analysis, enterprise applications, CLM, legal systems, or related roles.
- Hands-on experience with Ironclad or another Contract Lifecycle Management (CLM) platform.
- Experience configuring and supporting templates, workflows, approval routing, dashboards, and system administration activities. The source materials explicitly reference these responsibilities.
- Strong working knowledge of contract lifecycle processes, ideally with exposure to the sales contracting process.
- Experience gathering requirements, facilitating workshops, and translating business needs into functional solutions.
- Good understanding of integrations, APIs, and enterprise data flow concepts. The source role explicitly includes API integrations and data integration across CLM platforms.
- Experience supporting testing, issue resolution, and production changes in enterprise systems.
- Strong documentation, communication, and stakeholder management skills. Both sources emphasize communication, documentation, and the ability to work across cross-functional teams.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Legal Operations, or a related field.
Knowledge / Skills / Abilities
- Experience with Ironclad certifications or formal CLM platform training.
- Exposure to Salesforce, CRM, CPQ, or connected commercial systems.
- Experience supporting Legal Operations, contract management, or commercial operations teams.
- Familiarity with SaaS administration, workflow automation, and change/release support.
- Broad knowledge of hardware, software, and programming.
- Experience documenting complex processes and generating supporting diagrams.
- Time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
- Ability to assess and initiate actions independently.
- Experience and skills in influencing, leading and directing individuals in multiple functional areas.
- Strong interpersonal and relationship management skills.
- Strong customer service skills.
- Strong business analytical and problem-solving skills.
- Self-motivated, demonstrated bias for action.
