CLM Associate

About Blissclub

Blissclub is a community first consumer brand crafting insanely comfortable activewear for the women of India. Founded in 2020 by ISB alum Minu Margeret, BlissClub has raised $17.25 Mn till date, latest, Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital. This fundraises, one of the largest ever Series A round by an Indian direct-to-consumer brand, comes less than a year after BlissClub raised $2.25 million in seed funding from Elevation Capital in May 20

21.BlissClub also has notable angel investors including Sriharsha (CEO Swiggy) ; Ghazal Alagh (Mamaearth); Vivek and Abhay (Licious co-founder) ; Amar (Ex-Myntra CEO); Sumer Juneja (Softbank); Brennan Loh (Shopify); Neeraj Arora (ex CBO, WhatsApp), Kunal Shah (CRED), Rahul Mehta (DST), Pam Lee (ex-Lululemon executive), Ashish Goel ( CEO Urban Ladder), Chakradhar (CEO, Country Delight)

Job Location: HSR Layout, Bangalore (on-site)

We are seeking a passionate individual to oversee the day-to-day operations of our Shopify store and mobile app, with a specific focus on driving sales, launching new products, and enhancing customer engagement. This role will also be responsible for managing Customer Lifecycle Management (CLM), utilizing a variety of communication platforms such as WhatsApp, SMS, emailers, MoEngage, and QuickChat

Key Responsibilities:

-Shopify & Mobile App Operations Management

• Oversee the smooth functioning of the Shopify store and mobile app to drive sales and customer satisfaction.
• Manage the planning and execution of new product launches, including working closely with cross functional teams
• Coordinate with marketing and design teams to create and implement sales campaigns, product promotions, and seasonal offers
• Continuously monitor user experience on both platforms and highlight challenges

-Customer Lifecycle Management (CLM)

• Take full ownership of CLM, driving customer engagement through personalized messaging across various platforms: WhatsApp, SMS, emailers, MoEngage, and Quickchat
• Analyze customer data and behavior to create relevant, timely, and compelling messages that resonate with different customer segments

-Cross-Functional Collaboration

• Work closely with the marketing, design, content, and product teams to develop materials for CLM campaigns, ensuring alignment with brand guidelines and business goals
• Collaborate with the creative team to conceptualize and launch new sales campaigns, product launches, and promotional offers
• Act as a liaison between the product and marketing teams to ensure seamless communication and execution of marketing strategies for new product releases

Qualifications

-Bachelor's degree in any related field

-Excellent communication and project management skills with attention to detail

-High ownership and execution proficiency

-Prior experience or proficiency in Data Management

Who we are :

Led by the OG BlissQueen, Minu Margeret: https://in.linkedin.com/in/minu

-margeret-2a414057Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right.

Designing technical apparel for women requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for everybody.

India is the world's fastest growing market with the women's segment contributing to a majority of the growth. We are aiming to capture that white space in India. We are a bunch of young, dynamic, creative and innovative people who want to get things done and get them done right!

Come say hi!

https://blissclub.com/