Key Responsibilities
- Monitor 1:1 check-ins and counselling sessions, addressing psychological health using short-term resilience strategies such as CBT, ACT, SFT, MBT, and psychoeducation
- Monitor group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
- Partners with site-based teams and other regional leads to ensure employees have access to mental health and wellbeing activities, with a focus on enhancing employee resiliency and minimizing psychological risks in the Content Moderation space
- Supports in assessing cases for trauma related to exposure to graphic content, follow escalation protocols, and triage employees to appropriate support pathways
- Reports to the clinical leadership team on a regular basis to discuss observations, insights risks, and areas for improvement
- Develops and ensures commitment to safe working practices across the Psychological Health team
- Responsible for adherence to professional and ethical guidelines set by discipline specific governing and licensing bodies across the psychological health team.
Data, insight, and analysis
- Provides clinical guidance and coaching to counselors, drawing on insights captured from data within the campaign
- Has oversight of health data dashboards and report creation
- Manages confidential case records and reports safety, and in line with privacy protocols
- Ensures and tracks completion of the delivery of psychometric assessments to employees within the campaign
- Reviews assessment data for trends that require intervention, and prepares regular business and data insight reports
