Role Description
You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, and accurate, while also enhancing discipline, process rigor, and transparency.
Performance & Process Management
- Keep business process related procedures up to date and inspection ready.
- Support root cause analysis and ongoing process improvement initiatives.
- Support the global team during audits and inspections.
Cross-Functional & Global Collaboration
- Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.
Compliance & Governance
- Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
- Provide support for deviation management, change control processes, risk assessments, and ensuring inspection readiness.
Roles & Responsibilities
Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:
- Manage intake process for tickets in ServiceNow assigned to the DSCT resolver group by allocating tickets appropriately and categorizing them by root cause for metrics tracking and visibility.
- Monitor Clinical Data Quality reports to uphold SAP system data integrity.
- Oversee and update Clinical Customer Master data within the SAP system to ensure precise and timely shipment of finished clinical goods to designated sites.
- Help manage the DSCT team dashboard and attend weekly team meetings.
- Attend DSCT weekly system issue meetings.
- Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.
Functional Skills
Must-Have Skills:
- Proficient in SAP Order to Cash and/or Plan to Stock processes.
- Experienced with information systems management platforms, such as Service Now.
- Proficient in using data query tools such as Syniti and Power BI.
- Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.
Basic Qualifications
- Bachelor's degree or Master's degree with 5+ years of ERP or Information Systems experience
