Clinical Case Manager

Case Manager – International Patient Services

Location: Green Park, New Delhi

Employment Type: Full-Time

Experience: 2+ Years Minimum

About the Role

We are looking for a compassionate, organized, and proactive Case Manager to support international patients throughout their healthcare journey. The ideal candidate will coordinate with patients, hospitals, and medical professionals to ensure a seamless treatment experience from inquiry to follow-up.

Key Responsibilities

• Manage international patient inquiries and provide timely guidance throughout the treatment process.
• Collect, review, and organize medical reports for evaluation by doctors and partner hospitals.
• Coordinate with hospitals, consultants, and healthcare providers to develop treatment plans.
• Schedule medical consultations, hospital admissions, procedures, and follow-up appointments.
• Assist patients with medical visa documentation, travel arrangements, accommodation, and other logistics.
• Maintain accurate patient records and regularly update the CRM system.
• Ensure exceptional patient support and a smooth, personalized patient experience.
• Coordinate with internal teams and external stakeholders to facilitate efficient case management.

Qualifications

• Bachelor's or Master's degree in any of the following:
• Hospital Administration
• Psychology
• Nursing
• Life Sciences
• Healthcare Management or a related healthcare discipline
• Minimum 2 year of experience in Medical Tourism, International Patient Services, Hospital Operations, or Healthcare Coordination.
• Fluent English communication (spoken and written) is mandatory.
• Excellent patient counseling, interpersonal, and communication skills.
• Proficiency in MS Office and CRM software.
• Strong organizational, coordination, multitasking, and problem-solving abilities.
• Ability to work in a fast-paced, patient-centric environment.

Preferred Skills

• Experience working with international patients is highly desirable.
• Knowledge of medical terminology and healthcare processes.
• Proficiency in any additional foreign language such as French, Arabic, or Russian will be considered a strong advantage.

Compensation & Benefits

• Competitive salary (Best as per industry standards)
• Attractive performance-based incentives
• Professional growth and career development opportunities
• Supportive and collaborative work environment
• Exposure to international healthcare and medical tourism