Job Description
Job Title: Clinic Branch Manager — Hair Transplant Clinic
Location: QHT Asthetics (OPC) Pvt. Ltd. , 3rd Floor, North End Building Anilatha, Maja Housing society, Road No. 2, opp. Park Hyatt, BNR Colony, Venkat Nagar, Banjara Hills, Hyderabad, Telangana 500034.
Department: Administration & Operation
Employment Type: Full-Time
About The Role
QHT Clinic is looking for an experienced Clinic Manager / Branch Head to lead branch operations for our hair transplant and hair restoration services. The role involves managing the day-to-day branch operations and handling a proper coordination and ensuring operational excellance. Connecting and managing the high-end people visiting the branch as the face of the branch & ensuring a good experience for the same.
Key Responsibilities
Oversee end-to-end branch operations.
Drive branch revenue by improving consultation-to-procedure conversion rates.
Manage and motivate the sales/counselling team, front-desk staff, and coordinate with the clinical/surgical team (surgeons, technicians).
Ensure a seamless patient experience — from first enquiry to post-transplant care and follow-ups. Oversee that the staff is efficiently working and conducting their roles and responsibilites.
Monitor daily walk-ins, tele-consultations, conversions, and branch P&L
Handle patient escalations, ensure satisfaction, and manage online reviews/reputation
Ensure compliance with medical/clinical protocols, hygiene, and safety standards (OT protocols, sterilization, etc.)
Coordinate manpower planning with HR — recruitment, training, and performance reviews of counsellors and support staff
Manage inventory (surgical consumables, medicines), vendor relations, and branch budgets
Drive local marketing initiatives — camps, referral programs, doctor tie-ups, social media leads follow-up
Report branch performance (revenue, surgeries done, conversion %, patient satisfaction) to senior management
Required Skills & Qualifications
Graduate/Postgraduate (preference: healthcare management, business administration, or life sciences).
4–8 years in clinic/hospital/aesthetic industry branch management, with 2+ years in a leadership role.
Prior experience in hair transplant, cosmetology, dermatology, or aesthetic clinic operations strongly preferred
Strong sales/counselling background — experience converting consultations into paid procedures
Excellent leadership, team management, and patient-handling skills
Understanding of surgical scheduling, OT coordination, and basic clinical workflows
Good grip on P&L, budgeting, and branch performance metrics
Proficiency in CRM/clinic management software and MS Office
Preferred
Existing network/relationships with hair transplant surgeons or dermatologists.
Ready to show ownership when it comes to operational excellance and leadership in the management and Administration.
Proficient in English, Hindi & Knowledge of Native Language.
Skills: clinic,consultations,leadership,reviews,operations,management
