Function: Clinical Application Specialist - Robotics Division
Product Line: MIZZO Endo 4000 (Soft Tissue Robotic Surgery)
Territory: Pan India
Experience: 2 - 6 Years (Min. 1 year of experience in Robotics preferred)
Education: B.E. / M.Sc. / MBA — Biomedical Engineering, Life Sciences, or Business
Reporting To: Regional Head
Meril is unwavering in its commitment to enhancing healthcare solutions, empowering more patients to live healthier and longer lives. Since our inception, we have proudly embraced the role of a catalyst for change, responding thoughtfully to unmet clinical needs. Guided by a steadfast dedication to quality, we design innovative medtech solutions that deliver cutting-edge medical devices and next-generation, patient-focused treatments. Our mission is to create value for all healthcare stakeholders while advancing care for a better tomorrow.
Be part of a team transforming healthcare for professionals and patients worldwide. Together, let's push boundaries and advance the future of minimally invasive care.
Make an impact. Add more to life.
1. Primary Function
The Clinical Application Specialist (CAS) is responsible for facilitating the early adoption and seamless integration of robotic minimally invasive surgical systems in healthcare facilities. Acting as a primary point of contact, the CAS ensures effective training, procedural support, and technical assistance for clinicians, contributing to safe and efficient system utilization.
2. Key Responsibilities -
- Serve as the primary liaison for new robotic system installations, ensuring smooth onboarding and early adoption.
- Provide expert clinical and technical assistance during surgical procedures to support surgeons and operating room (OR) staff.
- Collaborate with Clinical Applications Engineering teams to assist new users in overcoming the system learning curve.
- Actively gather and report feedback from clinical users to improve procedures, training programs, and system design.
- Maintain consistent communication and collaboration with internal and external stakeholders, including development and training teams.
- Ensure compliance with best practices, company protocols, and clinical documentation requirements.
3. Technical Intervention and Clinician/HCP Support in OT
- Deliver on-site support for surgeons and hospital staff during robotic procedures, focusing on port placement and patient positioning per established protocols.
- Address technical challenges and provide real-time troubleshooting during clinical operations.
- Ensure adherence to clinical and operational safety standards in the OR.
4. Technical Assistance and Clinical Support
- Provide clear, concise technical guidance and solutions during procedures and training sessions.
- Proactively report adverse events, system performance issues, and instrument feedback through proper documentation channels, such as SM tickets and feedback forms.
- Maintain an inventory of instruments and accessories to ensure uninterrupted surgical workflows.
- Perform critical clinical documentation and reporting post-procedure.
5. Demonstrating Robotic Installation and Applications
- Lead demonstrations of robotic system installations, highlighting functionality and clinical applications to hospital stakeholders.
- Deliver intensive training for surgeons, first assistants, and OR staff on the effective use of robotic systems.
- Showcase advanced system capabilities and facilitate specialized training programs.
6. Seamless Technological Assistance and Support
- Ensure consistent and reliable technical assistance across all training and clinical engagements.
- Act as the face of the organization, fostering trust and confidence in the technology among healthcare professionals.
- Stay current with product updates, clinical guidelines, and scientific advancements to provide the highest level of support.
7. Serviceability and Seamless Assistance
- Maintain training center logistics, inventory, and capital equipment to support operational readiness.
- Monitor and ensure timely completion of training prerequisites, certification issuance, and training metrics documentation.
- Contribute to the continuous improvement of training programs and organizational goals.
