About the Role
We are looking for a proactive and detail-oriented Associate – Clinic Operations in our New business initiatives team. This role is responsible for maintaining operational excellence across clinics by managing inventory, infrastructure, administrative processes, vendor coordination, and facility upkeep.
The ideal candidate is someone who enjoys solving problems, takes ownership, and ensures every clinic remains fully equipped and ready to deliver an exceptional patient experience.
Key Responsibilities
1. Inventory & Supply Management
- Own end-to-end inventory management across clinics.
- Ensure optimum stock levels of:
- Ayurvedic medicines
- Kapiva retail products
- Panchakarma consumables
- Medical and clinical supplies
- Housekeeping and operational supplies
- Coordinate replenishment with central warehouse/vendors.
- Conduct regular inventory audits and minimize stock-outs, expiries, and wastage.
- Track inventory movement and maintain accurate documentation.
2. Clinic Infrastructure & Maintenance
- Ensure all clinics remain operationally functional and well-maintained.
- Coordinate repairs and preventive maintenance for clinic infrastructure, including:
- Electrical fixtures
- Plumbing
- Air conditioning
- Furniture
- Medical equipment
- General civil work
- Liaise with vendors and technicians to resolve issues with minimum downtime.
- Conduct periodic infrastructure audits across clinics.
3. Panchakarma & Equipment Management
- Ensure Panchakarma rooms are fully equipped and operational.
- Manage procurement and upkeep of Panchakarma equipment and accessories.
- Coordinate servicing, repairs, and replacements whenever required.
4. Branding & Clinic Readiness
- Ensure all branding elements across clinics are updated and well-maintained.
- Manage installation and upkeep of:
- Signages
- Standees
- Posters
- Doctor boards
- In-clinic branding materials
- Coordinate with marketing and vendors for timely implementation of branding activities.
5. Facility & Administration
- Oversee housekeeping standards across all clinics.
- Monitor facility requirements and coordinate timely replenishment of non-clinical supplies.
- Maintain administrative records related to clinic operations.
6. Employee Accommodation & Administrative Support
- Coordinate accommodation arrangements for clinic staff wherever applicable.
- Liaise with landlords, vendors, and service providers for accommodation-related requirements.
- Support employee onboarding from an operational readiness perspective.
7. Vendor Management
- Identify and coordinate with vendors for maintenance, procurement, housekeeping, fabrication, branding, and other operational requirements.
- Negotiate timelines and ensure timely execution of work.
- Track vendor performance and ensure quality standards.
8. Operational Excellence
- Conduct routine clinic visits to identify operational gaps.
- Resolve day-to-day operational issues promptly.
- Develop and maintain operational checklists and SOP compliance.
- Continuously identify opportunities to improve clinic efficiency and patient experience.
Desired Qualification
- sBachelor's degree in Operations, Administration, Hospitality, Healthcare Management, or a related field
- .2–5 years of experience in operations, facilities management, clinic/hospital administration, retail operations, or hospitality operations
- .Experience managing multiple locations is preferred
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