Client Workspace Engineer

Principal Responsibilities:

• Supporting and developing our DR solution built on Acronis, Powershell, VMWare, web services and SQL.
• Engineering Windows builds, integrating Windows desktop operating systems and core applications.
• Employ automation and rigorous QA methodologies to ensure the delivery of a consistent and reliable Workspace service including maintaining the Windows servicing model.
• Analyze performance data to provide resources utilization information in support of operational process.
• Analyzes, plans test, documents and implements regular, advanced or special maintenance activities of systems hardware and software to meet service level agreements with users groups.
• Strong skills troubleshooting and resolve issues with desktop virtualization, Citrix VDA integration and SQL.
• Participate in the firm's change, incident, and problem management processes.
• Create and maintain knowledge base, run books configuration and support documentation.
• Provide third line technical support, system administration and engineering for our desktop DR solution
• Provide additional support as required for global Windows desktop and Citrix environment with components such as SCCM, InTune, Citrix VDA, Storefront, Azure MFA.

Qualifications and Required Skills

• Degree in Computer Science or related field.
• Ten+ Years of experience with Windows desktop, VDI and Citrix technologies covering administration, maintenance and deployments in an enterprise-engineering role.
• Quick learner, detail oriented; demonstrate thoroughness and strong ownership of work.
• Strong troubleshooting mind-set (i.e. parsing event log, Sysinternals tools, dump analysis).
• Excellent team-working, collaboration and inter-personal skills.
• Excellent scripting and programming experience e.g. PowerShell, .NET, C#, C++
• Thorough knowledge of Acronis backup / P2V conversions
• Proficient using github, jira, confluence and software release pipelines
• Thorough knowledge of VMware ESX, VC
• Thorough knowledge of Citrix XenApp and XenDesktop technologies.
• Thorough understanding and experience of common native Windows infrastructure components and configuration management I.e. Active Directory / GPO.
• Experience integrating the latest Windows 11 features and deployment strategies.
• Experience with modern management tools in large-scale environments including SCCM, InTune, Citrix XenApp / XenDesktop, VMware, XenServer.
• Knowledge of and experience with Systrack, LiquidWare, App-v, login VSI and Office 365 is desirable.
• Knowledge of delivering stateless desktops with streamed application or layered applications using Citrix App Layering or similar technologies is desirable.
• Knowledge of Citrix NetScaler with Insight/Command Center and NMAS would be a plus.
• Knowledge of Citrix StoreFront multi region and RSA multi-factor would be a plus.