Client Technology Services Support Specialist

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

Our Core Values:

Focus on Customers

Think Big

Do the Right Thing

Create Connections

The Client Technology Serivices Support Analyst is responsible for assisting the Technical Account Managers and others in support of technology related to our Clients and Service Partners.

Customer Service Excellence - In keeping with our mission for customer satisfaction, all jobs carry with them an overriding responsibility to provide exceptional internal and external customer service in terms of quality, timeliness, and assistance. Commitment to service excellence is expected of all employees as they perform their tasks.

Knowledge, Skills, and Abilities

• Knowledge CX digital landscape.
• Knowledge of CX digital products like Sanas, Krisp, Callminer, Uniphore, Genesys, Pixiebrix is a plus.
• Experience with testing solutions.
• Very organized.
• Great communication skills, oral and written.
• Able to adapt and change.
• Extremely flexible.
• Prior Admin experience.
• Knowledge of PC, laptop, and server hardware and computer operating systems including Windows and Linux
• Knowledge of Microsoft Office products.
• Skill in customer service and customer relations.

Responsibilities, but not limited to these:

Interfaces with vendors as needed

Generate Client program weekly reports

Generate Vendor Monthly reports

Coordinated rollout with CS teams

Coordinated PC requirement survey

Coordinated Headset requirements

Review tickets and error reports with Tech Support

Testing

Own various Admin portals (Activations and Deactivations)

Own plan to roll out existing and new clients going forward

Qualifications

• Bachelors degree
• BPO or Gig economy experience &apos

Competitive Compensation and Benefits which include:

• 70% of your Health/Dental/Vision/Flex Spending Benefits paid by Arise
• 401k 40% match starting on day 1
• Tuition Reimbursement of $4,000 each year!
• Flexible Time Off plan take what you need
• 9 holidays and 1 Diversity Day
• Maternity & Paternity Paid Leave
• Life and Disability Insurance 100% paid by Arise

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V