Join a global Client Tax Operations utility processing withholding, reporting, reclaims, and relief at source across 100+ markets. Lead data-driven change as a Citizen Developer, delivering low-code automation and stronger controls across the Corporate & Investment Bank.
As a Client Tax Senior Associate within Global Tax Services / Client Tax Operations, you will execute key business objectives, optimize tax services data, and manage business risks for key client and partner relationships across the Corporate & Investment Bank. You will provide tax technical support for strategic and tactical business change programs and influence technology enhancements to strengthen operational tax services. You will champion Intelligent Automation as a Citizen Developer, partnering globally to deliver low-code improvements, stronger controls, and measurable innovation.
Job Responsibilities
- Provide tax technical support for strategic/tactical business change programs and data engineering initiatives.
- Lead proactive enhancements of tax services processes and data using Intelligent Automation and low-code solutions.
- Implement improved operating procedures and robust data controls to strengthen accuracy, integrity, and resilience.
- Analyze business-critical tax services data elements and present insights to stakeholders to support decisions and execution.
- Collaborate with Client Tax Operations, Product Development, Product Management, and Technology partners across global locations to deliver change.
- Conduct root-cause analysis of recurring data or procedural issues and drive remediation to prevent recurrence.
- Identify and escalate risk incidents, participate in resolution activities, and support people/wellbeing initiatives across the utility.
Required qualifications, skills and capabilities
- Experience in tax operations and/or global tax services covering withholding, reporting, reclaim filing, and relief at source
- Strong data analytics capability with ability to validate tax entitlement/client data and maintain accuracy and integrity standards
- Demonstrated ability to support business change programs and partner effectively with Product and Technology teams
- Strong risk mindset with ability to identify, escalate, and support resolution of operational risk incidents
Preferred qualifications, skills and capabilities
- Proven Citizen Developer capability delivering low-code automation and measurable process improvements
- Track record driving innovation and change across cross-functional and geographically distributed teams
- Ability to communicate insights clearly to stakeholders through structured analysis and presentations
- Experience influencing technology enhancements and embedding robust controls into operating procedures
