Who Are We
Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.
Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we welcome you to explore your future with us!
- To learn more about our company, please visit our website: https://www.ultimamarkets.com.
Key Responsibilities:
- Handle sales inquiries via live chat and email, covering account issues, deposits and withdrawals issues, general product and services inquiries, etc; escalate complex cases to relevant teams as needed.
- Support the sales team by preparing and providing reports on deposits, withdrawals, and other relevant account activities.
- Assist other teams with ad hoc requests related to client operations or system updates
Experience and Qualifications
- Minimum of 7 years of working experience in Client Support roles, preferably within the fintech industry; experience in the forex sector is a strong advantage.
- Good understanding of Forex trading concepts and industry best practices is an advantage.
- Familiarity with customer support tools, CRM systems, and trading platforms (e.g., MT4/MT5) is a plus.
- Excellent written and verbal communication skills in English and Hindi, with the ability to clearly convey ideas and resolve issues with clients and internal teams.
- Possesses a positive attitude and a customer-focused mindset.
- Strong multitasking skills to manage multiple client inquiries and tasks while maintaining quality and meeting deadlines.
