About The Role
Grade Level (for internal use):
11
The Team
S&P Market Intelligence Client Services division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. We are responsible for day-to-day service delivery of our clients, specifically WALL STREET OFFICE (WSO).
The WSO Client Support Services (CSS) team operates as a critical liaison between clients and internal product and operational teams, providing L1 application and reporting support, with a focus on syndicated loans. Our team supports the technical and operational stability of Web Services, ensuring data integrity, accurate reporting, and prompt resolution of client-reported issues. The role requires a blend of system troubleshooting, relationship management, and project execution skills to deliver a seamless client experience.
The Impact
The
Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients. This position oversees key service functions, leveraging standardized processes and tools to proactively monitor service performance. The role takes ownership of major incidents and escalations, coordinating with internal resolution teams while maintaining clear, effective communication between clients and subject matter experts (SMEs). By driving accountability and operational excellence, the Client Support Manager directly contributes to client satisfaction, retention, and long-term partnership success.
What's In It For You
- A dynamic and fast-paced role offering strong career growth opportunities while solving complex challenges for some of the world's leading financial institutions.
- Comprehensive training on WSO applications and deep exposure to the evolving informational needs of modern financial institutions.
Responsibilities
- Lead & manage a dynamic, cross-regional team to ensure seamless service delivery.
- Proactively identify gaps and create processes to foster team and client growth.
- Own and drive client communications related to day-to-day operational delivery, including Change, Technology, Product, Operations and Support requests across multiple clients.
- Understand, align, and manage client priorities while ensuring accurate and timely updates within internal processes.
- Drive cross-functional collaboration to implement proactive service improvements, client action plans, Root Cause Analysis (RCA), and post-mortems following incidents or SLA breaches.
- Host and lead regular team review meetings to provide updates on ongoing activities, review performance metrics, and business deliverables.
- Contribute to continuous improvement initiatives and promote operational excellence within the team and broader organization.
What We're Looking For
- 5-7 years of experience in a client-facing, high-pressure environment.
- Minimum 2-year experience with people management.
- Bachelor's/Master's degree in Business, Finance, Management or related field is a must.
- Proven experience engaging and liaising with senior stakeholders.
- Demonstrated ability to manage projects, coordinate technology changes and business initiatives in a collaborative team setting.
- Direct experience with WSO or the Syndicated Loan market is advantageous.
- Prior Data Analysis or Accounting experience is preferred.
- Prior experience with Data and reporting tools (e.g., Excel/CSV, BI dashboards, scheduling reports, data analysis, API etc.)
- Prior experience with CRM tools Salesforce/Freshdesk is preferred.
- Strong team player capable of interacting professionally with Product, Operations, Finance, and technical teams.
Others (Communication & Personal Skills)
- Demonstrated critical thinking skills with the confidence to challenge the status quo constructively.
- Highly organized, ability to multitask effectively, and maintain a positive attitude under tight deadlines.
- Skilled at building and maintaining trusted, credible relationships with colleagues and external clients at all levels.
- Self-motivated and capable of working independently with minimal supervision.
- Strong presentation skills, including preparation and delivery.
- Excellent verbal and written communication skills.
- Strong teamwork and collaboration capabilities.
Working Hours
- This is a night shift role (6.30 PM 3.30 AM / 7:30 PM - 4:30 AM IST) to accommodate our primary client base in North America. Candidates should be comfortable working during these hours to ensure seamless service delivery and support for our clients.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What's In It For You
Our Mission
Advancing Essential Intelligence.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [Confidential Information]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[HIDDEN TEXT]and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group)
Job ID: 327250
Posted On: 2026-03-24
Location: Gurgaon, Haryna, India
