We are looking for a talented customer advocate to resolve client issues and questions, and help create exceptional customer experience in the process to join our first line Client Support team.
The Client Support team is comprised of diverse and talented professionals working out of multiple countries and is in the Customer Support department within Veremark alongside the Candidate Support and Client Services teams. Teamwork and cross-functional collaboration is imperative to this function.
As a member of this team, you will:
- Support clients who have ordered background checks including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licensce validation, with general questions, technical issues and escalations.
- Coordinate with internal teams to resolve client queries regarding specific checks to provide status updates and any action needed.
- Ensure compliance with regulations and company policies, including adhering to data privacy regulations and ensure the secure handling of personal data during the vetting process.
- Handle these client queries across multiple channels: phone, email and live chat.
- Be the voice of the client by highlighting any common pain points experienced across the product to your team leader.
- Promote continuous improvement by identifying areas of waste within our current processes to bring about efficiencies where possible.
We are ideally looking for:
- 2+ years experience in a customer support environment, preferably B2B.
- Excellent written and verbal communication skills, including active listening ability.
- A quick thinker and fast learner with strong problem solving ability.
- A true team player who is comfortable with remote/sometimes hybrid and shift working.
- Ability to work well under pressure and can multitask while paying close attention to detail.
- Experience working in an omnichannel environment using common CRM systems.
- Proficiency with data, reports, spreadsheets and general business tools and applications.
