CLIENT SUPPORT EXECUTIVE (Hindi Speaking) for a 50yr Old Leading Group of Kerala

Fresher/ Experienced

Required Skills:

oExcellent verbal communication skills in English, Hindi & Tamil and active listening skills.

oAbility to multitask and handle high call volumes in a fast-paced environment.

oStrong problem-solving and decision-making skills to address customer inquiries.

oBasic computer proficiency.

oCustomer service orientation with a focus on providing positive customer experiences.

Key Responsibilities:

Customer Interaction:

Initiate outbound calls forpitchingthe inward/outward remittances,follow-upsandpromotional offers.

Answer inbound calls from customers regarding product information,transactioninquiries, andothergeneral queries.

Actively listen to customer concerns and identify their needs to provide appropriate solutions.

Data Management:

Maintain detailed call logs and reports as per company standards.

Accurately record customer details, interactions, and issue resolutions.

Update customer accounts with relevant information and ensure data integrity.

Sales conversion

Should be able to convert the leads to target based sales

Product Knowledge:

Thoroughly understand the company's product line, features, pricing, and policies to accurately answer customer questions.

Stay updated on new product launches, promotions, and service changes.

Compliance and Quality:

Adhere to established call centre protocols, scripts, and quality standards.

Monitor performance metrics such as call handling time, customer satisfaction, and adherence to guidelines.

Participate in regular quality assurance reviews to identify areas for improvement.

Escalation and Collaboration:

Identify complex issues that require escalation tosuperiors.

Collaborate with other departments to resolve customer concerns effectively.

_________________________________________________________

Qualification :- Minimum Graduation (Passed only with valid certificate)

Vacancy 2 Nos. (Female only)

Location-HO, Kochi

Immediate Joiners only need to apply. Local candidates preferred. Fluency in Hindi ismust.