About Position:
We are looking for an experienced Client support engineer who can build, optimize, and maintain the platform.
- Role: Client Support Engineer
- Location: Pune
- Experience: 4+ years
- Job Type: Full Time Employment
What You'll Do:
- Act as the primary technical support contact for client-facing platforms (Radial, Elevation, eDiscovery).
- Perform basic troubleshooting, for instance hygiene, roster uploads, and lifecycle tracking.
- Support case teams with platform functionality explanations and issue resolution.
- Maintain accurate trackers, metrics, and documentation for instances and support activities.
- Collaborate with internal teams to escalate issues and improve support workflows.
- Exhibit excellent customer communication skills.
Expertise You'll Bring:
- Basic technical support skills to troubleshoot and maintain client platforms.
- Platform handling abilities like roster uploads and updating system records.
- Clear communication skills to help users and explain platform features.
- Good tracking and documentation skills to maintain reports and logs.
- Ability to work with teams to escalate issues and improve support processes.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
