Vacancy Name Client Support Consultant
Vacancy No VN944
Job Title Client Support Consultant
Work Location City Bangalore
About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About The Team
The Application Support team is a collaborative, fast-paced team of professionals that utilizes their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.
About the Position As an Application Support Analyst, you will work closely with key stakeholders within the organization and with our customers to analyse, troubleshoot and resolve software issues. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems and you will always strive to deliver high levels of customer satisfaction.
Role and Responsibilities Be the first point of contact for all external incidents and service requests, ensuring all tickets are properly logged
- Taking initial ownership of issues, researching, diagnosing, troubleshooting and identifying solutions to resolve software issues where possible
- Escalating any issues to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required.
- Close collaboration with key stakeholders, both internally and externally, and demonstration of excellent interpersonal skills and communication techniques
- Keeping tickets up-to-date and providing timely and meaningful updates to customers to avoid escalations
- Facilitating meetings with key internal and external stakeholders to provide updates on incident/service request progress
- Working with internal teams and with customers to facilitate product releases, upgrades and patches
- Delivering regular and adhoc reporting to customers based on key internal and external KPIs
About You
Skills/Experience Requirements:
- At least 3-5 years previous experience working in a IT Service Desk Application Support related environment
- ITIL V3 Qualification and/or experience (desirable but not essential)
- Excellent communications skills (Written and Verbal)
- Ability to take ownership and be responsible for actions
- Previous Customer Success or Service Delivery Manager experience (desirable but not essential)
- Experience in finance or banking industry (desirable but not essential)
Additionally, we are looking for the a customer and community-minded professional who embodies the following traits:
- Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.
- Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.
- Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.
- Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes
Preferred Experience Level 3 Years
Preferred Education Level Bachelor's Degree
Employment Basis Full Time
Benefits Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave
Applications Close Date 25 Sep 2026
