Client Support Associate (International Voice Process)

ADP Private Limited

Hyderabad

1-5 Years

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Posted 2 days ago
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Job Description

Description

We are seeking a dedicated Client Support Associate for our International Voice Process team in India. The ideal candidate will be responsible for delivering top-notch customer service and support to our international clientele, ensuring satisfaction and fostering long-term relationships.

Responsibilities

Provide exceptional customer support via international voice channels.
Assist clients with inquiries and resolve issues in a timely manner.
Maintain a thorough understanding of products and services to provide accurate information to clients.
Document customer interactions and feedback for continual improvement.
Collaborate with team members to enhance service delivery and client satisfaction.

Skills and Qualifications

Excellent verbal communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Familiarity with customer service software and tools is an advantage.
Basic computer skills including proficiency in MS Office.
A positive attitude and a passion for helping others.

Education

Bachelor of Commerce (B.Com), Bachelor in General Studies (BGS), Bachelor of Applied Science (BAS), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), Bachelor of Interdisciplinary Studies, Bachelor of Health Science, Bachelor in Hotel Management (B.H.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music, Doctor of Ministry, Master of Accounting, Master OF Business Administration (M.B.A), Master in Landscape Architecture, Masters in Arts (M.A), Master of Public Administration (MPA), Master of Planning (M.Plan), Master of Real Estate Development, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Master of Commerce (M.Com), Master of Professional Accountancy (MPA), Master of Divinity, Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Master of Library Science, Doctor of Audiology (AuD), Master of Natural Resources (MNR), Doctor of Chiropractic (DC), Master of Library & Information Science (MLIS), Doctor of Science (DSc/ScD), Master of Technical & Professional Communication, Master of Liberal Arts (MLA/ALM), Doctor of Business Administration (DBA), Doctor of Jurisprudence, Master of Music (MM/MMus), Master of Social Work (M.S.W), Master of Health Science (MHSc), Bachelor of Arts (B.A), Bachelor of Business Administration (B.B.A), Bachelor of Science (B.Sc)

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Indian

About Company

ADP Private Limited

ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing IT and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates.

In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas:

Software Development

We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance.

The products use and deploy technologies that include:

â€¢ Web technologies
â€¢ Client Server Technologies
â€¢ Mainframe Technologies
â€¢ Communication Technologies
â€¢ Enterprise Technologies

Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote expertise to accelerate the development of mission critical solutions.

Solution Center Services:

We focus on ownership, administration and management of business processes based on measurable performance metrics, effectively leveraging our in-depth business domain understanding and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services.

ADP India has also received the ISO 27001 certification.

The service delivery can be broadly classified as:

- Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc.

-Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services

ADP INC:

Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.

ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership position in every core business segment it operates in. ADP is the only IT services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poorâ€™s and Moodyâ€™s.