Job Title: Client Success Manager
Job Location: Noida
Job Type: Full-time
Job Description:
- To support the Client Success Management (CSM) desk by managing a designated book of low-touch or transactional accounts, ensuring timely and accurate candidate lifecycle management through Nexus and client VMS portals, and maintaining consistent client communication primarily via email and portal interactions.
- This role also ensures operational excellence through close coordination with Recruiting Assistants, Credentialing, and Onboarding teams.
Requirements:
- ATS: Daily use for documentation, candidate tracking, AA/EA generation, extension management, New Hires thread updates, incident reporting, and termination/cancellation documentation.
- Client VMS Portals: Submission oversight, updates, and communication.
- Email & Phone: For candidate push, client updates, payroll issue resolution, and termination notifications Success Metrics.
- Timeliness and accuracy of candidate documentation in ATS.
- Responsiveness to client portal/email communications.
- Client satisfaction and recruiter feedback.
- 3+ years of relevant experience in staffing, recruiting coordination, or client services.
- Strong written communication and organisational skills.
- Comfortable navigating ATS and VMS platforms.
- Experience handling contract terminations or cancellations a plus.
- Collaborative mindset with the ability to work cross-functionally with RAs, Credentialing, and Onboarding.
Key Responsibilities:
- Candidate Lifecycle Management.
- Client Communication.
- Book of Business (BOB) Ownership.
- Internal Collaboration.
- Payroll & Operational Support.
- Credentialing & Onboarding Coordination.
